Birmingham Auto Centre Ltd 1B Brighton Road, Balsall Heath, Birmingham B12 8PU

"Took the car for an MOT and the consequent work that needed doing. Initially they seemed fair and trustworthy, they quoted around £500 for the parts and labour. They took 3 weeks to fix my car, it was a big job however after getting a second opinion this is much longer than it needed to take. This caused lots of inconvenience - having to miss work and pay around £100 in taxis. Communication was poor, we had to phone up several times to get updates and we’re just told ‘it should be the next few days’ every time. I received a call on Friday saying the car was ready to collect “anytime”. We asked how much it was going to be and they said it would be the price quoted (Approx £500). I went on Saturday morning and then they told me that they actually weren’t done, the MOT hadn’t been completed and so I needed to come back later. They then also told me it was going to cost £745. Where has this extra £200+ come from overnight? We expressed we were unhappy and we were refunded £30, but this does nothing to help the extra £200+ cost added to the bill and the times we have had to pay for taxis and miss work due to not having the car. When visiting the garage we also noticed that the majority of staff members were smoking while in the workshop and working on cars. This seems incredibly dangerous and unprofessional."

"Had MOT and Service here. Excellent value for money and the only garage I’ve used where they don’t rip you off. Great quality, efficient and professional! 5 stars from me ✅"

"Really lovely gentleman helping me with a full service and MOT today. Customer service is fantastic. I echo previous reviews describing them as trustworthy and honest. Thanks for your help and going the extra mile for me."

"Top people for the job on your car. Been looking after my and my wife's cars for past 4-5 years. Very fair and will not beat around bushes, will tell you exactly how it is and what to expect to pay. Never ever had any issue with repairs they carried out."

"Did a MOT last Saturday on my car and failed on numerous things, my dad is mechanic by trade and has checked my car over and said nothing is wrong and we’ve took it to another place for MOT and they have passed it! I’ve tried to speak to them to discuss it and met with aggressive behaviour over the phone. They even failed it for a light on the dash that wasn’t there when I picked it up! I would not recommend going to this garage and they are trying to rip people off! Apparently they have videoed my car but won’t send the video to myself or my dad when asked for it over the phone! Pretty sure it’s one of those garages that see a young girl and tries to take advantage of them taking the guess they don’t know much about cars! I’m lucky that my dads a mechanic and wouldn’t have me driving around in something that’s not safe! Booked through bookmygarage and they cancelled my appointment after so I wasn’t able to review through the site.. seemed odd."