CeX Castleford WF10 1AD

"Went in with the intent to trade in some old phones and consoles, and was met by a very cold employee, boarderline rude. The shop was completely empty, as a retail worker myself I understand the feeling of boredom and frustration for having to work a slow shift but the outwards hostility when I approached asking to trade them in and then being turned away was unprofessional. I understand being turned away from trading in as I had come in 40mins before closing but the attitude and way it was said was unpleasant . I still have the consoles to trade but am nervous to return to the shop out of fear of meeting a similar situation"

"I didn't feel particularly welcome in store, and I left feeling that they could have done 100% better if they had proactively engaged with me and displayed a little more pleasantry. I think it's quite sad, really, as it was mostly only one guy who let the team down. I went to trade some stuff for a voucher, which meant I would have to wait for diagnostics to be performed. No problem, this was expected on this store visit. So I planned to go have a greggs and come back. Before I went, I said very politely to the two gentlemen behind the counter "thanks guys for sorting it right now, I'll see you in a bit." There was no reply. This is just basic customer interaction. Mesmerising. When I returned I tried to make polite conversation a couple more times but you know when you feel like you're talking to a stone? This was that. I expressed that with my trade voucher, I would like to purchase a graphics card, and there was one in the window that may fit my machine, but wasn't sure. "Do you want it then?" Wow. I wonder how much it costs Cex per year for situations like these where people walk away as little to no advice is offered? This isn't the first time I have felt like this in Cex at Castleford by the way. The man in front of the house sorting out orders was adequate, but he could have gone above and beyond if he had fancied it. I didn't think either of them could be bothered. It's not the super worst experience I have ever had. Definitely, a case of a little more effort to proactively interact with customers would go a long way here."

"Great help and support from the guys at Castleford as I made a few attempts to get compatible memory to upgrade my laptop. All is now sorted. I would happily use this store again."

"This is a nice little shopping centre store that has separate content laid out appropriately, from where I purchased The Campaign movie for a brilliant price of £1! I found the staff to be friendly and the shop well-presented, with cleanliness maintained throughout."