Smyths Living/ Kitchenstore. 77 Hillside Road, South Dunedin, Dunedin, Otago 9012

"Great service- very fast, no fuss and good price. Can’t fault them. Highly recommended!"

"We recently chose to use this business for our new laundry, this was fantastic for the initial measure and quote, in fact right up until we paid the deposit, after that it was like the business was done with us, we had to follow up constantly when our laundry would be installed, several days upon us ripping our laundry out we got told it would be delayed 2 weeks, I was not having this and we got it installed earlier due to me complaining about lack of communication not to mention the reception lady who over heard my complaint made the comment "well yes I had to get my kitchen put on hold for your laundry!" The bench was cut the wrong size twice! I went to view the units before paying the bill, and it was "lost" installers arrived to no units at our property or handle for the cupboard and had to make these calls themselves, our side panel never showed up so they used a kickboard, it was only after I refused to pay for this it was discounted from the price despite me bringing the issue up multiple times. we went for a black bench top, the installer cut the 3rd top slightly too small and then used white no more gaps on a black bench to fill this in, so again we had to ring and complain, and not once did we get an applogy from smyths, worst business to deal with would not reccomend"

"Recently dealt with the company re ill-fitting oven trays. They were very friendly, approachable and helpful. This approach was evident from the first phone call to the shop - receptionist was very helpful and provided me with various options in event new racks did not fit. I then dealt with a serviceman to the house and a follow up with Chris who suggested other options to remedy the issue. Fantastic team and obviously a great positive culture. Thank you all , regards, Tricia Cairns"

"Very friendly staff - although a couple of the sales folks could be a little better on the phone, very noisy in the background, hard to hear, and they tend to go talk to someone in the background in the middle of a call which is disconcerting - especially if you have hearing issues like me and then aren't sure who you're talking to. Good service, but be ultra clear about times and dates and job details with them - and keep instructions to them to an absolute minimum. They might be better with written instructions than over the phone. A basic booking for service was mucked up, leaving one of their servicemen to lift a drier down off a wall bracket on his own, which can't be all that safe. Wrong instructions got passed through at every stage. Delays with the job weren't all their fault, but it would have been good to have actually been informed of delays instead of phoning up. Also, when you have the facility to text a customer... it is expected that you can text back. They say they have no facilities for accessing or reading return texts, which is not something they tell you until you haven't received a reply for ages. All in all their service folks are brilliant, but those at the store/answering the phones don't have what it takes to convey information clearly and efficiently, and it's letting them down. Very good appliances, so far, working perfectly. Very happy with product. EDIT: they returned the wall mount brackets that I needed to keep for spare - in the wrong mailbox, so I have to get those back."