Lodge City Rentals 935 Victoria Street, Hamilton Central, Hamilton, Waikato 3200

"Lodge took over management of my previous tenancy, to begin with they were on the backfoot as the property was in a shambles. The owners took 7 months to repair the heatpump (during winter!) and I had leaks throughout for weeks. The agent I dealt with was polite to give her the credit but upon ending my tenancy, it's been a nightmare. Communication with this company is sorely lacking, their organisation far from great. Getting my bond back has been a struggle, even with additional cleaning as they wanted to charge me to hire cleaners to wipe down some cupboards, windowsills and to dust. They did allow me to do it all myself but I was just shocked they wanted to charge for dusting of all things! I then am informed that I owe 2 days rent at $110 per day, I have never missed a rent payment and have always paid in full. My due day was a Thursday and I was paid up until the 17th, my tenancy ended on the 18th. So where did the extra day come from? I'm hoping for a smooth resolution but overall this process has been wildly stressful, frustrating and disappointing. I have had such good experiences with Lodge in the past, no idea what's happened to the service since. :("

"Wouldn't recommend. Takes months for items to get fixed didn't have address confirmed (new place) not enough bins or letter box key for six months Broke contract by coming into room with no warning and when brought it up said u wanted it fixed didn't you . Paid more rent for a smaller room and could give me no reason why Always had horrible service and your made to feel like a pain if need anything"

"Very helpful in finding us a house. Quick to get things done if we need a contractor."

"They have helped me secure my first living space on my own. And my property manager has been amazing to deal with. Couldnt be happier"