Resene ColorShop 2200 East Coast Road, Silverdale, Auckland 0312

"Really nice staff and really fast"

"I came in for two litres of Karaka green acrylic paint. There was no one in the shop except the staff. They couldn’t find the correct base so we’re unsure they could mix it. Eventually they found it. I waited 45 minutes and then was informed I better mix the two cans together as they had made a mistake mixing it. In that time four people came in as it was the end of the day so they were far from busy. I was then charged $118.20, no discount for the 45 minute wait and their complete stuff up. Total rip off"

"This company never answers their phone. I have spent countless days trying to contact them, and I only ever get their answer service advising that they are busy with customers and cannot take the call. Both during normal Level 1 trading and even at level 3 when there are supposed to be no customers in store. Will definitely take our business elsewhere."

"Stood at the counter while the one employee present was on the phone, then she dissapeared out the back to mix paint for the one other customer in the store. No acknowledgment, I was just ignored. More and more customers entered and lined up behind. Finally a much friendlier employee showed up through the front door pushing a trolley. It was 15 minutes I had been standing there at this point, and he served me. Just to be acknowledged and told I would be dealt with shortly would have been nice, instead of being completely ignored by the female employee."

"I got paint for a feature wall, a lovely Tall Poppy. But when we put it on it look to bright, it was done incorrectly. When I took it back & checked the colour it was Poppy. The guys were very friendly but sort of said "oops sorry". We got our paint Dulux paint through Bunning."