NZI
1 Fanshawe Street, Auckland CBD, Auckland 1010
About the Business
Welcome to NZI, your premier establishment and insurance agency located in the heart of Auckland, New Zealand. Situated on Fanshawe Street, our institution has been a trusted point of interest for individuals and businesses alike, providing top-notch insurance solutions and exceptional customer service.
At NZI, we understand the importance of safeguarding your assets and ensuring peace of mind. With our extensive range of insurance products and services, we cater to a diverse clientele, including homeowners, renters, motorists, and businesses of all sizes. Whether you're looking for comprehensive coverage for your home, car, or business, or seeking specialized policies such as marine insurance or professional indemnity, our dedicated team of experts is here to guide you every step of the way.
As a leading insurance agency, we pride ourselves on our commitment to delivering tailored insurance solutions that meet the unique needs and budget of our clients. Our experienced agents take the time to understand your specific requirements, providing personalized advice and recommendations to ensure you have the right coverage in place. With our extensive network of reputable insurers, we are able to negotiate competitive rates and secure comprehensive policies that offer maximum protection.
At NZI, we believe in building long-lasting relationships with our clients based on trust, transparency, and reliability. Our customer-centric approach means that we are always here to assist you, whether it's answering your queries, processing claims efficiently, or providing ongoing support throughout the policy term. We strive to make insurance simple, hassle-free, and accessible to all, ensuring that you have the peace of mind you deserve.
Beyond our commitment to exceptional service, NZI is proud to be an active member of the local community. We actively engage in various corporate social responsibility initiatives, supporting local charities and organizations that make a positive impact on society. By choosing NZI, you not only protect what matters most to you but also contribute to the betterment of the community we call home.
Visit our conveniently located office on Fanshawe Street, Auckland, and experience the NZI difference for yourself. Our friendly team is ready to assist you in finding the perfect insurance solutions tailored to your needs. Trust NZI, the leading insurance agency and point of interest in Auckland, to protect what matters most to you.
Reviews
"very poor service. I got accident form 3weeks ago I 'm ready email and phone calls this company everyday but still no reply"
"We are still waiting for any communication from NZI despite submitting a claim for damage to a car well over a month ago. This happened well before the severe weather - related claims. We have a fleet of 100 cars and pay a big annual premium to NZI for fully comprehensive insurance. An assessor viewed the claim more than one month ago and all information was submitted. It’s not that NZI is refusing to pay the claim, simply that the company won’t respond to anything at all. We’ve lost count of the number of emails and phone calls we’ve made and will have to seek legal redress soon."
"Can't believe what just happened to us. Our car was involved in an accident and was insurance by NZI. An assessor (Bruce Robinson) was assigned to do the accident assessment and decide whether to fix the car or write it off. After his initial assessment, he called me and advised me that it will cost them 14k on parts plus labour to fix the car. This was subject to another assessment by my nominated panel shop after they remove the damaged panels and to make sure there was no structural damage, which was supposed to be done at the panel shop. This never happened according to the panel shop. I called NZI before Xmas and was advised that the they have approved the claim and they will fix the car. Today I went to the panel shop just to find out that they haven't even seen the car. The car is still at the towing facility. The accident happened on 1st December. This doesn't match with what Bruce explained to me over the phone that they will only make the decision once the panel shop has done the second assessment. If I haven't popped in at the panel shop to enquire about the car it would have still been at the towing premises. After phoning the towing company they advised us that they are still awaiting confirmation from NZI to drop the car to the panel shop for second assessment. Absolutely pathetic."
"I experienced a 10 month saga with AON/NZI for my commercial vehicle where I was hit head on by a vehicle which was on the wrong side of the road. This culminated at around month 9 in the following email I sent to NZI. 1.How has this vehicle been allowed to be Certified by your engineer when it is clearly structurally bent and defective? 2. How has this vehicle managed to get a COF when some of the parking lights have not been connected and the door does not even close properly? 3. How has your Assessor and your Repairer passed this twice for quality control? It is clear to me that AON, & NZI and everyone involved has put profit margin above all else. Customer service, quality control, client’s safety and safety of other road users clearly come second place. I received NO reply to the above. NZI finally paid me out in full (so vehicle was actually written off after numerous repair attempts) + a lousy $5k compensation after I sent the above email and threatened to go to the ombudsman. I endured over 10 months of stress dozens and dozens of emails so many sleepless nights I had to find $30k of my personal money to buy a replacement truck just so I could make a living (a few weeks after the accident which was in March 2020)."
"Really poor service (NZI Business Insurance). Everytime we ring, it takes far too long to even find our business policy - today, it took 25 minutes (on hold, with horrendously loud and awful hold music) -- just to cancel our policy. And over the years, they have sent out many duplicate invoices, all in error. The most pathetic insurance company we've ever dealt with."
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