Players Sports - Rackets Pro Store 69 Merton Road, Saint Johns, Auckland 1072

"It is good place for your tennis gears and helpful staffs who attend to your needs."

"Went to their store but no stock. Bought online instead but received a racquet without string. Had to go to the store again to get it strung. However really bad stringing skills… Terrible experience overall."

"Just called them to ask about squash balls - they deal in Tennis sports but were super helpful going out of the way giving me the phone numbers and addresses where I can find the items i was after. supper delighted and am feeling obliged to give you a good review."

"I've had three excellent and one very average experience here. The first three were with the lovely, patient young man who kindly let me test out 3-4 demo racquets in my hunt for a new one. He was knowledgeable not just from a product perspective, but AS a tennis player, which I appreciated. He was also willing to let me really take my time testing a series of racquets, letting me come back more than once to do so, knowing how important this decision is for serious players. The single less-than-great experience was several weeks later, when I visited to see about a re-string and re-grip. The older lady who served me was abrasive and "too busy" - she said as much as I asked what the capacity was for getting a re-string and re-grip. I was brushed off and told the grips were "over there" and a vague gesture off to the left. I am confident re-gripping a racquet myself, but the entire point of visiting a pro shop was because I didn't have time to, and had a game that afternoon. I understand people in customer service are busy, but it is not the customer's fault - that's literally why they are there - to ask for your service! Anyway, I bought a grip and left, a bit frustrated. I was polite, because I've worked in customer service and I know it can be tiring, but it really was such a stark contrast to the pleasant experiences I'd had up until that point. Long-story-long, the shop itself doesn't have a huge amount of stock, but there are some solid staple options. You'll get fantastic service from the young guy, and the courts are well-maintained inside and outside, especially indoors where the netting really makes it easier to have a solid game without worrying about spending half an hour walking around everywhere collecting errant tennis balls!"

"Amazing customer service I purchased two Wilson prostaff rackets had them strung and delivered. All arrived in record time very very happy with my purchase cant wait to shop again with player sports"