Aqua Park Pty Ltd Kitchener Drive, Darwin City, Northern Territory 0800

"Great fun for the whole family. Staff is amazing and they have their own lifeguards on duty. Clearly value the safety of their clients. Prices are more than fair too. A must when in Darwin!"

"Whilst the park itself is a fantastic destination was very disappointed in the paddle board aspect. I hired boards for the family, arrived at the designated time expecting some instruction as per the website. None was forthcoming and when I asked about any was told No" and that was the sole interaction."

"My family is visiting Darwin for a holiday. I have visited the Darwin Lagoon at the Waterfront. My family consisted of my Mum and me who are Caucasian. My Mum is married to Fijian so my little sister has beautiful tanned brown skin and she was on holiday with us. My little sister (12yrs) was very excited to use your aquapark. We lined up, signed our waiver and paid. Told by the kiosk lady to go over and we will get lifejackets in a few minutes. The lifeguard/worker (who I've been told is Maddie) looked at my little sister and said "where is your wristband." (With a strange negative tone). I told her that I the lady at the kiosk said to come over and hadn't given us a wristband. She told my sister to hurry up. (Again with an abrupt, almost rude tone). Maddie turned to me requesting I go and get her wristband, which I did. I stayed for the induction. Her toned resumed to normal as she told everyone the instructions. Except when she said "no wrestling" when she turned and looked directly at the two black Americans, the only other culturally diverse people in the group. She had changed her tone to that same negative, condescending tone. At first I thought maybe it's the end of the day and she was exhausted. However, I observed her talking to others (other Caucasians) with a polite tone completely different to the one she had used with my little sister and those two men. Later, feeling very upset and disappointed. I heard it again. Two beautiful Aboriginal small children (couldn't be older than 10yrs of age), approached Maddie and asked "how go on the play equipment?" (In reference to your aquapark). Maddie turned and snapped at the child "you need money bud" (again in that negative and condescending tone). I wouldn't usually write emails with such a negative tone but I walked away from this experience appalled and really disappointed. I told the on-site manager (approx. 5:30pm) who asked me what had been said and didn't provide me with any reassurance that this wouldn't happen again. It is 2022, Darwin is such a multicultural place. We should all be coming together to ensure inclusion and a sense of belonging for all people."

"Great family fun, friendly staff. We left out bags under the trailer where you pay as the staff member said she doesn’t leave the area (there are lockers but they are behind the wave pool). Not many people when we went, maybe 20 of us, so that was good. Everyone had a laugh stacking it. We did hurt our feet/knees on the ‘steps’ climbing up a few of the obstacles, you seem to put your feet on top of the white handles but if you slide down then you really knock yourself on them and they hurt! Overall great fun & highly recommend!"

"Brilliant fun for the family. Kids had a ball and easily located and accessible."