rebel Darwin 360 Bagot Road, Darwin City, Northern Territory 0810

"I have been a Rebel Sports customer ever since. However, I will no longer because I faced the most shocking and horrific retail experience ever at Rebel Sports Darwin because of their STORE MANAGER JOHN. I ordered two pairs of shoes for myself and my wife online. When I first received the shoes, I noticed small scratches in and around the logo on one of them. It most likely occurred during the production process. I went to the store to exchange the shoes in their original condition, and the person at customer service requested us to wait for a while because she required the manager's consent. After about ten minutes, the manager walked from the back office and asked, "Is this yours? "Are you sure you want to exchange this for this reason?" We thought at first he was being sarcastic. No, unfortunately! He took himself very seriously. I said yes and I acknowledged that one of the shoes had some damage and that I would like to exchange it. The manager gave me the pair back and stated that "I'm not going to exchange for this reason. You can go," marking the end of the conversation. We were quite stunned to hear something like that from him. Of course, I asked him why, to which he responded, "This is nothing serious. There can be something like this in every shoe, so I'm not going to exchange this for you." Even the other customers in the store were appalled by the way he spoke and behaved. He did not even want to hear what we had to say or offer an apology. He actually implied it was our fault for buying. At that point, we understood there was no use in continuing the conversation with him because he had no understanding of what the Rebel Sports Returns & Exchange Policy was even." You can return or exchange a product that you have purchased in-store or online for any reason within 30 days." states the opening sentence of their policy. Rebel Sports invests thousands of dollars in marketing and branding, but it only took this store manager two minutes to destroy the the brand in front of other customers. I'm confident that this is not how Rebel Sports expects their Darwin store manager to conduct himself. After reading the reviews, I discovered that the store manager had been involved in a number of other events with a similar outcome. The girls at the cashier understood our situation very well and they were so nice and polite to us. We really felt bad for them to even work under a store manager like that. The staff seemed to be in a lot of distress. I guess this is the worst store manager I have ever come across. Dear Rebel Sports please educate your managers first to treat customers politely and have some empathy for the customers. Date of the incident - 01/08/2023 at 4.30 PM (I’ve reported the incident to Rebel HQ as well. I will update and keep everyone posted about their feedback to me as a customer)"

"Big store. Customer service is just alright. 4 star is for variety."

"Great range of kids shoes for my school age children. I like looking thru the NHL merch"

"Bought in store the Pure Design AB10X Air Bike had missing parts and had scratches(it came like that) while I was trying assembly it . When opening the box it look like someone already opened it(speculation). Came in the store to see what they could do but nothing. Manager said only thing I can do is either give your money back or replace it give the display model(basically second hand). Tried asking the manager if I could get a small refund(discount) said he couldn’t. Like mate you charge people like $199.99 for delivery. From what I’ve seen in the website even though it’s says delivery free for my item. So trying to return it to the store is like another $199.99. It already took a lot of effort to get into my house, I’m not that strong. Also believe I heard the manager said this happened sometime. So I’m leaning more towards that the item I bought was a returned item that someone previously bought. Lucky found alternative solution going to Bunnings to buy my missing parts. Than returning which would take more effort than buying the missing parts. Just going have deal with looking at scratches. And I don’t think the manager even apologised, if felt he didn’t care and only said stuff which he was obliged to say to a customer.Well I was angry in my mind, but outside was trying to keep calm. This may or may not have happened. I believe the manager could have offered like disassemble the display and give the parts I’m missing and give it to me or I could give the missing part in possession(screws, bolts and locknut etc) and he could give me all the part required to assemble the machine so he can be free of mind knowing that I have everything I need and should of got in box than suggesting returning the item and exchanging it for second hand product or a refund This may or may not the managers fault but this product is $1799 which is a a lot of money. Well he did blamed the manufacturers but packaging say other wise because it did not look like manufacturer was the one packaged it. Unfortunately this is my first time purchasing a product at rebel, so can not be 100% sure. This is me ranting to relieve some stress being frustrated how the outcome of the machine I bought on 02/04/2023"

"One of the best stores to buy sports accessories and brand items.."