Marrakai Luxury All Suites 93 Smith Street, Darwin City, Northern Territory 0800

"Booked for 2 weeks at great cost and offered no compensation for the following appalling conditions: Large piece of the ceiling missing in the front entrance. A hole in the wall in the laundry, like it was kicked in. The fridge and freezer doors were both damaged with signs of rust as well as being filthy dirty. Burn marks in the bedroom carpet and the bed cover. A dining room chair leg badly bent - safety issue. We didn't use it. DVD player provided but not connected and furniture could not be moved to connect it. ONE single pot provided to cook with, too big for small meal sand with no lid. Guests bought another pot to cook with and left it there for future guests. No instructions on how to use the stove and oven or air-conditioner. Outdoor balcony furniture was faulty and unable to be sat in. Curtains on windows not wide enough to cover the whole window. Cleaner didn't vacuum or sweep. Toilet brush was brown with dirt and other 'matter' Tea, coffee and sugar was never replenished. They even do this in the cheapest motels! Cockroaches and baits in the kitchen and bathroom. Recycling basket taken and not returned for 2 days. Travel agent attempted to recoup some compensation with nothing due to us not taking any photos of the damages and terrible conditions."

"We had a 2 bed apartment on 16th floor. While we had great views the apartment, although large, was quite dated. Nothing "luxury" about this place. My bed was quite poor and had to sleep on top of folded blankets to avoid a crook back. Swimming pool and adjacent bbq area was quite good, even though the local telstra exchange towered over it. We were opposite a housing estate that was quite noisy at night, even on the 16th floor, and often visited by police & ambulance."

"Bot so sure about the luxury part. Very spacious 2 bed room apartment, but this place is lacking some maintenance. Bathrooms are dated and packed with black mold and faucets are leaking. Location is not too bad with a short walk to stores, restaurants and bars"

"This place had the potential to be a 5 star joint. It is situated perfectly in the CBD, it has fantastic views over the CBD all the way to the harbour, the apartments are massive and the pool and other amenities are great. However, it's in dire need of a renovation. The first thing you see when you walk in to the concierge is the crumbled, peeling drywall under the vent in the foyer. Our apartment had busted drywall throughout, the ceiling in the laundry was caving in and the tiles in the kitchen were broken and chipped. During our stay the main toilet stopped being able to flush, we notified the concierge who said a plumber would be there by 10am the same day. No plumber ever came, not for the remaining 4 days of our stay either. With a lick of paint, some basic fixes and an update of fixtures into the 21st century, I could see this complex being the go to for all travellers to Darwin. Best of luck in the future, all in all we enjoyed our stay."

"Manager was very accommodating with after hours access to check in, location is great and facilities are good and secure. Can’t comment on price as I stayed for a work trip. Decor is a bit dated, but everything was functional and clean with comfortable beds and a well appointed kitchen."