Hilton Garden Inn Darwin 122 Esplanade, Darwin City, Northern Territory 0800

"Stayed for 7 nights mid July 2023. Room was nice , beds comfortable and bathroom looked new. Balcony was very convenient to let fresh air in.Buffet breakfast was amazing!Staff were friendly and welcoming but sadly that’s where it ended for us. House keeping was inconsistent , we left later on for the day on the Sunday and room wasn’t serviced , had to go down to reception to collect toilet paper , coffee and milk. We used shower caps and they were never replaced. Reception was very apologetic. Bar service was slow. Restaurant waitress who took our dinner order had no idea about kids chicken parmy meal and if it came with chips . She checked and said yes it comes with chips, when the mean arrived there was no chips?Food menu looked nice and priced reasonably for a hotel but tasted ordinary . Pool was freezing and shaded . Staff had no local knowledge at all ! We asked for a Taxi on the early morning of our departure to go to the airport, well… after 10 minutes of waiting outside receptionist advised us taxi company never confirmed or accepted our booking! Luckily another reception guy was there that suggestedbUber as apparently taxis don’t really operate at 6 am unless u book the night before . Who knew? We definitely didn’t .This hotel thought visually pleasing has a fail on so many levels ! Other than smiling and being welcoming staff at this hotel have no clue about anything! Lastly i have observed older guests eg . Retirees receiving much better customer service than us with a child .Will not be returning."

"Great location and wonderful views. What we really want to emphasise is the fabulous customer service by all the staff members we encountered. They were very flexible, thoughtful and helpful and helped make our stay memorable."

"Great service at the restaurant/pool and in the room. We were the only people in the pool yesterday and wanted to have some lunch. The hostess from their restaurant, Together & Co, was very accommodating and brought everything out for us. Rooms are also nicely updated."

"When you enter the Hilton building the air freshener or deodorizer is too strong and literally burns and irritates your sinus and throat. The rooms are very ordinary with out dated prints on the walls and uninteresting drab furniture. The fridge is inside a low TV cabinet with doors and the cups, glasses and coffee etc are on the awkward bottom shelf. The lights are all out or all on from a switch on one side of the bed or on entering the room which is inconvenient. The paint is the same dull colour throughout the entire building and it is like a frightening maize to find your way to and from your elevator and room In comparison to the top rate quality service received in Cairns Hilton, The Hilton Garden Inn Darwin needs to take a chapter from their professional staff, and pool, spa area layout. The Darwin Hilton Garden Inn staff service desk staff seemed uninterested in their guests with chatting among themselves and were barely helpful at times because of communication difficulty. The swimming pool is very unappealing and shady being in the same area as the restaurant and bar. Hotel guests eat breakfast and dinner with an open view to you swimming or sun bathing. There is no spa. The restaurant again had poor communication serving dishes of food not ordered. The restaurant had a few people dining and was still of slow service. The bar staff were unorganised and delivered the wrong drinks ordered as well. You can order room service but you have to go down and collect the food yourself. Definitely not worth what you pay."

"Amazing Hotel! Very happy with my stay. Great spot, loads of on-site complimentary parking right out the front. Well styled modern room, office desk was excellent, huge TV (with loads of free movies), great private bathroom and shower. Loved the late checkout. Highly recommend."