Crystalbrook Riley
141 Esplanade, Cairns City, Queensland 4870
About the Business
Welcome to Crystalbrook Riley, a five-star luxury hotel located in Cairns City, Australia. Situated on the picturesque Esplanade, our establishment offers a unique and unforgettable experience for all guests.
At Crystalbrook Riley, we believe in the power of indulgence and living in the moment. Leave your worries behind as you check-in and immerse yourself in the little luxuries that await you. Whether it's lounging by the pool or enjoying a rejuvenating spa day, our aim is to provide a great escape for all who stay with us.
Indulge your taste buds with our exquisite dining options. From rooftop cocktails and Mediterranean cuisine at Rocco, to wholesome fare at Greenfields, or a culinary journey through the bustling streets of Asia at Paper Crane, there is something to satisfy every palate.
For those visiting for business purposes, we offer six available meeting spaces, perfect for giving your morning meetings an extra shot of espresso. Our facilities are designed to cater to your every need, ensuring a productive and successful experience.
As a proud member of Crystalbrook Collection, we acknowledge and respect the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea, and waters of the Australian continent. We recognize their custodianship of culture and Country for over 60,000 years, and extend our respect to Elders both past and present, as well as upcoming future leaders.
In our commitment to sustainability, Crystalbrook Collection has partnered with EarthCheck, the world's leading scientific benchmarking, certification, and advisory group. Together, we are working towards creating a more sustainable tourism industry by reducing greenhouse gas emissions, improving energy efficiencies, minimizing waste, and enhancing ecosystem conservation.
Come and experience the luxury, relaxation, and indulgence that Crystalbrook Riley has to offer. Stay with us and rediscover fun, leaving with memories that will last a lifetime.
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Contacts
141 Esplanade, Cairns City, Queensland 4870, Australia
Reviews
"Thoroughly enjoyed our stay at CrystalBrook Riley Cairns. The feel of the hotel is light and airy, beautiful facilities, the pool area is amazing. Our room “resort view” was clean, modern and comfortable with great balcony chairs. The view was fantastic, looking over the resort, pool area, the cairns esplanade and could see the planes in the far distance taking off and coming in for landing. Highly recommend"
"Rooms are good in size though cleanliness was average for the rooms. The whole experience was good But I must stress on the breakfast that it was below average for a 5 star hotel and in comparison to other hotels we’ve been to. Plus cleanliness was below average. Staff too formal I find this common these days due to unprofessional staff and casuals or seasonal staff. The pool is stunning and the location is convenient and prime. Thank you"
"Highly recommend staying at this hotel, the facilities are 5 star. The rooms are clean, well presented and spacious. The hotel facilities are great and give a real tropical feel. The pool area is fantastic, ideal for families and little ones with a great sand area and shallow pool for kids. Hotel location is great, easy walk to cairns restaurants on the esplanade. Unfortunately our experience with service the last two times we have stay there hasn’t been great, you get the sense they are under staffed all the time. Majority of the front desk staff are friendly and professional yet hard to contact via room phone. The cocktail bar is amazing! Just be mindful they close early most nights not the 11pm time advertised."
"Mostly awesome. Modern, pool/bar service, beach/pool area is great, funky nice rooms. Good quality fit and finish. Not so great. 3 x chicken drumsticks in the middle pool for 3 days until we left. Might still be there :) Didn’t get the room upgrade when staying 5 nights. Apparently ALL potential bonus sales items are ‘subject to availability’. But if I booked 3 months prior, why wouldn’t they reserve me the upgraded room at that time instead of selling it at a later date and telling me there’s none available…… I bought it up a couple of times with reception. No offer of any sort of other value add or some kind of credit on a return visit. If I’d known I wouldn’t have got the room upgrade, I would have paid for it when I booked."
"A beautiful hotel in a great location, I’m just not sure I would pay for a premium room again. As lovely as it was overall, it didn’t seem like I was getting value for the extra money I paid (I requested a room with a bath which I was not given, amenities were forgotten on a few occasions and there were black mould spots inside the shower). Having said this, the bed was comfortable, the views were great and staff were helpful. The hotel has some great facilities which I would have liked to use more if I had more time. I would consider staying here again if I ever return to Cairns, but I definitely wouldn’t splurge on a premium room."
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