Pandora Cairns Central 21 McLeod Street, Cairns City, Queensland 4870

"Very friendly and helpful. Somewhat pushy in trying to add to purchase. Guess there might be some kind of paid commission on value adding purchase. Happy with purchases though, and can't complain about the service. Store was difficult to find in Cairns Central. Maps need updating."

"I received a braclet as a gift from my mother to carry a bead with my fathers ashes, unfortunately the braclet was too small. I was not asking for a refund only an exchange. This was not going to happen with sales assistants asking for receipts and they also couldn't do anything unless it was bought in December. Bar humbug Pandora."

"The start was okay. The male owner greeted and talked to me like how are you. When I entered the store, all the employees here looked like junior staff. I didn't care tho if they were trying to save their money because it was a public holiday. The problem happened when we were looking at the ring. When I still think of this moment, I feel creepy and unpleasant. The staff showed us the ring stand, and one of the rings my friend chose was empty. We tried this and that rings without much thought. Suddenly, your staff asked if we saw the empty ring. More than 3 times! I was about to feel worse, but I saw the employee say something to a middle-aged woman who looked like a boss. She looked around, pointed to the ring I bought and wore on Black Friday, and asked if it was this. You guys should have stopped here!! Until we pay, the middle-aged woman wanted to see our bags, and as she wished, we showed them. I opened my pants pocket and all the things I shopped for that day. The problem is this. She didn't say anything sorry, and she responded with an expressionless face. She should have said sorry to me before looking inside my bag. And she should have said sorry even after you saw my pants pocket. She just repeated not to be upset that this is just a procedure. If we're suspicious like that, why didn't she check the cctv I'm really curious. She didn't even answer me that I ask her to watch CCTV. I feel every time I come here, I think this middle-aged woman is the worst sales person I've ever seen. If you're going to respond to customers like that, don't come to the store. Junior staff would be better than you. I will contact Pandora headquarters on this matter. Of course, I know well that the headquarters won't do anything to your branch, but I'll do everything I can. I had a very bad experience on such a great day. So, did you find the empty ring??"

"We had a wonderful experience with the lovely ladies at the cairns Pandora store. Our daughter become very emotional and overwhelmed when purchasing a ring and a charm for her. Ladies your service was exceptional. Both my husband and I were very impressed with your lovely gift as we were walking out of your store."