The Coffee Emporium Willows 13 Hervey Range Road, Thuringowa Central, Queensland 4817

"Can't say the young lass with glasses was the best for the closing shift. Idk what time the place closes. 1550 approached to ask for coffee. Her shoulders slumped and she sighed. Great, I feel real welcome here. I asked for long black coffee extra shot no sugar. When she said it back it was with 1 sugar. I repeated the order again. Payed and sat down to wait. She didnt even ask if that was for dine in or take away. She served up a flat white. I said sorry but I asked for a long black. The attitude was not apologetic for the mistake, it was just that of annoyance. Am I supposed to feel guilty she got the order wrong? I should have confirmed with her when I got the remade coffee that it was extra shot. Because of course it was not extra shot like I asked. Is it even worth writing this review? Is this the same young girl with glasses I now see that there are bad reviews about? So does it even mean anything when you say you will report it to the operations manager? Evidently not as she is still providing poor customer service. Overall my experience was u pleasent and I am left wishing I had just gone to Mecca's instead. They may dither around and make me wait, but at least they don't get my order wrong multiple times. Edit: I ended up tipping out half my coffee. It just isn't enjoyable when it isn't what you ordered. Really feel like I wasted my money there. Edit 2: I made a mistake before thinking there were multiple bad reviews about the same girl when in fact it is just the 1☆ review by Lynn from 3 weeks ago. More than once is still pretty bad tho. I will be rather disappointed if the response I recieve about her is the same copy paste "we will pass on your comments to our operations manager" that you give to every other bad review you have recieved."

"Easter Saturday visit, and it was busy as expected. My food order was mislaid in the process, but I'm giving 5 stars as the young lady (long dark hair) who handled the situation did perfectly! I accept that mistakes do happen from time to time, and she owned up to the error, apologised sincerely, and offered me two different options to resolve it."

"Poor customer service, rude young girl with glasses on Saturday morning 1/4/23, who literally threw the plate on the table & walked off. I just asked politely to have my grand daughters baby chino in a crockery cup which is specifically what I asked for when I ordered. I won’t be going here again. This staff member has a very poor attitude & needs to learn that customer service in a coffee shop is imperative."

"Best coffee. Would like to suggest customers stand away from serving area. Having someone lean over your coffee talking to staff doesn't seem that hygienic."