Kaleen Family Dental Surgery Kaleen, Australian Capital Territory 2617

"I take my 8 year old and all the staff here have been fabulous and my little guy had to have an extraction and the way they made him feel at ease. We will be all coming here for dental now, special shout out to Hom & Stephanie. You guys are great!"

"Never contacted me back a week after my son's appointment. He ended up very sick with a tooth infection after they told us to leave his tooth with a cavity till it fell out. Got our appointment wrong not a very nice bedside manner."

"This practice and dentist Sadid Reza cost me 6500$ and a whole a lot of pain! I have first been to this place for a teeth cleaning and a check-up. Check-up revealed a decay and we've went for a simple filling job. A few months after the filling was done, it has cracked while having nuts. I returned here, and the former dentist was not there. So I was served by dentist Sadid Reza. Told him I got the filling in this practice, soon after it cracked and I wasn't very impressed with the service. He said their records show that it was another tooth that was filled there. Even though I was 99.9% sure, I gave him the benefit of the doubt anyway. Still told him that it is a cracked filling and I would like it fixed. He said, the tooth has a root canal done to it and it might be one of the nerves. I told him the root canal is many years old and doesn't make sense for the nerves to start getting sensitive again. He suggested to put a temporary filling to test out his theory to see whether it's the root canal or the filling. Again; I trusted his "professional" opinion, and said okay. After the temporary filling, pain of course disappeared. And a few weeks later, while having a hazelnut, the filling cracked again and pain returned. This time it was unbearable, and had to book an appointment asap. Again, I was served by Sadid Reza and upon inspection he told me the crack is now too deep and the tooth can not be saved. NOW THE QUESTION IS, DID YOU NOT FORESEE THIS COULD HAVE HAPPENED WHEN I FIRST TOLD YOU IT WAS A CRACKED FILLING ? OR DID YOU FORESEE THAT IT COULD HAPPEN AND NOT TELL ME? Former is incompetence and the latter is negligence. Now I had to have the tooth removed and will need to get an implant that will cost me upwards of 6000$. Not to mention the pain I had to go through, and still go through while eating without a quite significant molar. There is also the risks of the implant going wrong. If he was proactive as he should have been, and mentioned the risk of losing the tooth; I would have definitely gone with a permanent filling or a crown etc something that would have saved the tooth. What kind of a dentist wouldn't tell you that there is a risk of losing your tooth ? And if he had listened to me that it was filling related, I could get a permanent filling in the first place and still keep my tooth. I have contacted a few lawyers and considering a medical negligence claim. On a separate note, I have called the reception for my medical file mentioning they are obliged to provide it under the Information Privacy Act. And the reception's answer is "We don't do that". Obviously, they are trying to hide a few things there. Completely dodgy practice, and will be contacting the relevant authorities to ensure they start doing things the lawful way instead of negligently putting the patients in danger and preventing access to their files. AVOID THIS PRACTICE."

"The receptionist called me rude on the phone when I had to reschedule my appointment, but they called me 3x times to reschedule after organising my week. Need a better customer service and definitely won’t be back."

"Steph is awesome. She cares about her work and her clients. Always explaining things to me to make sure I am aware of my treatment options. She is so patient and caring. I have confidence in her work! Best dentist I have met!"