XLI Global Air and Ocean

"Online booking is an absolute nightmare then they sting you $22.50 for a booking fee to pickup your cargo. Better off going with a full service freight company that delivers"

"Excellent communication from friendly staff. No hassles.Allowed me to take my goods and leave crate behind as it would not fit in the van. Made an agreement with staff member that would come back to pick it up after smashing it on site. Thank you very much for that. All the best."

"I feel compelled to share my extremely disappointing experience with the organization of a recent "stuff" pick-up. This experience has left me with a bitter taste and deep frustration. First and foremost, the communication with the organization was a complete nightmare. The information provided was contradictory, and responses to inquiries were vague and unclear. I had to make multiple calls to obtain essential details, but each time, I was passed around from one representative to another without ever receiving a satisfactory answer. On the day of the pick-up, things only got worse. The originally scheduled meeting time was repeatedly pushed back without any valid apologies or explanations. I had to wait for hours, unsure of when exactly I would finally be attended to. This caused a tremendous inconvenience and disrupted my other commitments for the day. Once the team finally arrived, it was evident that they severely lacked organization. They appeared confused and disoriented, leading to further delays and unnecessary time wastage. Moreover, they damaged some of my belongings during the loading process, without even offering an apology or taking any responsibility. The quality of service was simply unacceptable. The team members seemed unmotivated and uncaring about customer satisfaction. The lack of professionalism was glaring, and I ended up questioning why I had chosen this organization in the first place. In summary, my experience with the organization of the "stuff" pick-up was an absolute disaster. The poor communication, unjustified delays, damages incurred, and lack of professionalism made this experience unbearable. I would definitely not recommend this organization to anyone, and I urge you to seek other more reliable and competent options for your pick-up needs."

"Overall was good, Communicated well, sent Delivery Orders on time however Office was chaotic on collection, staff was really helpful though. The systems in place a bit difficult to understand first time."

"What a shemozzle, why have such a specific booking time if it cannot be remotely close to it, over an hour in the queue this morning for a way overpriced service! Dont wast your time with them, find someone else that is more professional"