Nido Early School Wilson

"Although we had high hopes for Nido Wilson, our experience with the daycare led us to withdraw our one-year-old daughter after just five months. Initially, we chose Nido Wilson with confidence, considering the positive reviews other Nido branches had received. Unfortunately, within this relatively short period, we encountered multiple unpleasant incidents, including: 1. Our daughter coming home with a 39-degree fever without any prior notification or call from the staff. 2. Several instances of our daughter having soiled and dried-up nappies, resulting in severe nappy rashes. 3. A concerning incident where an educator informed us at pick-up that our daughter did not receive her bottle of milk because the educator accidentally overheated it. The educator mentioned that the milk burned her skin during a temperature test. We found it worrisome that the milk was heated to a point where it caused harm, and it made us question what would have happened if the temperature had not been tested. Additionally, the decision to withhold the milk because our daughter did not ask for it seemed unreasonable, as it is unrealistic to expect a 17-month-old toddler to express explicit verbal requests. We believe it would have been more appropriate for the educator to warm up another batch of milk and offer it to our daughter. Furthermore, we found it unprofessional that the educator used her skin to test the milk's temperature instead of using a liquid thermometer, as our daughter's current daycare does. On a positive note, we had a fantastic experience with our daughter's room leader, Juanita. She provided reassurance, support, and displayed compassion during the challenging experiences we faced as first-time parents sending our child to daycare. However, we also encountered an educator who gossiped about children's behavior to other parents, as well as an educator who frequently yelled at her own child, who also attended the same school, in front of other children. We noticed a high turnover of educators in the baby room, which was distressing for our daughter as she had to continually adapt to new faces. In terms of communication, we found the uploading of updates on the Storypark app to be inconsistent. Some days we would receive updates, while other days we would not, leaving us unaware of the activities and learning that took place throughout the day. The feedback we received from different educators upon pick-up often lacked elaboration, with generic statements like "she had a great day" without providing further details on our daughter's development. We were particularly unimpressed with the management team at Nido Wilson. Within five months, we encountered three different "permanent" admins and at least two temporary admins. Despite being informed by a temporary admin that our daughter would transition to the nursery for younger toddlers in mid-October, the transition did not occur until late-December, even though younger peers had already transitioned. When we raised the issue with the current admin, she shifted the responsibility to another co-worker. This lack of accountability was highly frustrating and disappointing. I hope that sharing our experience through this review will help you make an informed decision when choosing a daycare for your child. We are happy to report that our daughter is now thriving and content in another centre."

"Beautifully designed center, very clean and friendly. My daughter loves going and the educators are lovely"