Capital S.M.A.R.T

"Worst customer service. Was calling out of courtesy to let them know I won’t be able to make a booking appointment but they refused to accept that unless I put it through the insurer’s system to be notified officially. So much for trying to be courteous. Won’t bother or recommend them at all."

"Very fast but poor quality. Left polish/paint stains on tonneau cover plus broke one of the pull tabs used to get the tonneau on and off. Can see leftover orange peel in the clear coat where they didn't buff it out, who knows how much clear is actually left now. Panel gaps uneven, tailgate sits higher because hinges were bent in the collision which they didn't fix. Tailgate locking mechanism was damaged in collision, didn't get replaced. Entire repair is covered in swirl marks from unskilled buffing."

"Decent job of the repair, can do a bit better on customer service. We were advised the repair will take a week which ended up only taking 2 days. Which was surprising considering the amount of paint work claimed. I had one missed call followed by text that the car was ready - however I was not given I was expecting a week. The woman keep claiming that they have given mutliple calls which I only received 1 and that I should fit into their schedule. When trying to collect car at expected date the car was not available due to being transferred to another location which was meant to be a short drive and I should get a call which NEVER happened.when follow up at 2:30 I was told the uber pool shuts at 3. I couldn't get back home by then. Ended up losing another day or work to finally collect the car. 5 star for tradie, Minus minus for the cs"

"Friendly customer service but quality of workmanship is extremely poor. Had my bumper replaced after the accident and paint coating didnt get done properly, bumper was not aligned. Went back the second time, paint coating is fine but notice scratches all over the edge of bumper above right wheel, also white spray on the eye cover that wasnt there initially. They have done more damages than the initial condition after first repair. 3rd attempt finally got a better result than 2nd. Manager put effort to resolve the issue, removed the white spray over the eye cover and tighten the bolt to realign the bits above the wheel. He still insisted the big gap between bumper and hood is normal. Might ask other repairer opinion if thats indeed normal, certainly dont look normal to me. Looks like the result of such a rough and rushed works. They are indeed a very dodgy repairer as suggested by others!! Refused to provide the full detail of repair. I felt like going through a medical procedure and now there is side effect but i am not allowed to know what they have done during the procedure. I would have given them ZERO star if I could!!"