Freedom Pools

"The quality of the pump/ filtration equipment is extremely poor and clearly cheap and nasty. Just before Xmas the filter cartridge started spurting water and when we contacted freedom pools they blamed us for removing the lid wrong. We got a replacement on warranty from the manufacture and within a month we had the same malfunction. This is despite it being removed exactly in the way we had been told. I have to clean the cartridge daily to keep the jetts working and to maintain flow of water through the system. I have also had to add chlorine shock and other chemicals almost weekly as the chlorinator does not work properly despite running it 9 hours a day at great expense. Barry the sales rep was excellent to deal with, but unfortunately he is let down by the quality of the materials provided and the “customer service” team."

"As many other reviews here I have not had a good aftersales experience with Freedom pools. Once the money has been handed over good luck with anything. It all looks great to start with but when things go wrong good luck. For instance yesterday I went to the display center to purchase a new led light. I was told they no longer sell parts for their own pools. I asked for their suppler so I could purchase from them, only to be told their suppler does not sell direct to the public. So this simply leaves me in absolute no mans land with how to repair parts of my pool that to be fair I've had issues with since my install namely the led light, it lasts for a year and then dies. There are other parts that I need to replace because of age but again nowhere to source them from. Thank you for your response to my initial review. I literally took the light into your shop together with photos of my spa pump which you still sell. So I'm sure you know exactly what parts I was looking for! Maybe you need to educate your reception staff. I still find it unacceptable to just simply pass the buck onto others. It's a shame I only get a reply when I have to leave a bad review. Thanks but I won't be bothering you or your staff again."

"Could not be happier with the service from Freedom Pools. A really amazing pool, well installed. Great people to deal with. Could not be happier."

"As per Marc comments below this company uses poor materials, badly design equipment and after sales support is poor. If now some years on I am still paying out to keep this system working and everyone says rip it out and start again. For teh money spent on it I would not use them again."

"Worst company I have ever dealt with! They lied to add additional charges to our contract by saying we will only be charged for the time used and then charged us the entire amount. Pool Installation was less than average they even tried to get more money out of us on the day for the crane even though they had site inspected the property. Cleaned all the sand from install out of the pool with our pump so we had to get a third party back out to clean out the inch of sand through our pump and purchase another filter. Called them two days after the install to say we were having issues with the pump etc as we were not shown how to use it and was told we had to put in a warranty claim for the pump even though the pump was fine it just wasn't setup properly. A year later and having to pay more money than we should have we have just now got everything setup by a 3rd party as none of the settings were set in the computer so the auto acid feed and chlorinate etc were not working correctly and causing us nothing but issues and costing us a fortune feeding the pool chemicals flat out. Once again worst company I have ever dealt with do yourself a favour and avoid them like they are infected with Carona!!"