Putong Thai Restaurant 40 Greenpark Road, Alexander Heights, Western Australia 6064

"Ordered over the phone whilst driving. Told 20 mins till the food is ready. Arrived 20 mins later and went in to pay and advised eftpos was down and only cash accepted. Did not have any cash so ended up paying with payId. after paying told it would be 5 more mins. Went outside to wait as customers were walking in and sitting at tables. Went back in after 8 or so mins, and food still not ready. Waited around like a lost individual and eventually get told, sorry the kitchen says your food will be another 20 mins. I was not happy and they could see that, didn’t really have an option but to wait as I was told the food was being prepped already. Whilst I sit in the car park I watch people who had arrived after I initially entered the restaurant leave after eating their dinner. After another 20 / 25 mins I eventually go in and the food was handed to me. Don’t know what’s going on with this place. Never used to be like this. Il be honest, the food is good but with service like this I definitely won’t be going back and won’t be recommending anyone else."

"We ordered our food and it took 55 mins to get to our table. This was because they made a mistake of not putting in the order to the kitchen. Only found out when I went to ask where is out food ? Because two tables came in after us and had already had their food on the table . Then went to pay the bill and was told cash only. The total price was totally difference from the menu. That's because it has not been updated. Having read other reviews , it has not been update for a long time now. This is so deceiving. This will be my last time coming here."

"Good food but these wait staff needs some serious customer service skills. We were 6 adults and some kids. Gave us one jug of water which we were sharing amongst ourselves. They took the order. We ordered Tom yam soup and some fish cakes for entree, fried rice and some stir fried veggies/beef to go along with the rice. First after 40 mins we got the below in order- 1. Came out stir fried beef/veggies 2. After 15 mins we had our fried rice and by that time the stir fried got cold 3 after another 10 mins they brought the soup The soup bowl was missing serving spoon so we asked for it. Then they never gave us the soup bowl as if we were supposed to put the soup on our plate. At the end we couldn’t have the soup as it became cold, then we couldn’t enjoy the mains (which tasted good) because there was no fried rice served, by the time the fried rice was served the mains were cold. What’s the point of having the best Resturant without giving the customers opportunity to enjoy the food while they are nice and hot. So we ate and enjoyed all the food but they were unorganised and cold. We were there on Friday the 12th from 7.20 pm. Oh the fish cakes never got served as we had enough by the time we finished the other food."

"The food is fantastic and the prices are very reasonable. However the server was a bit aloof, possibly because she was too busy and trying to do too much. We were seated but not given menus. We ordered and the dishes came out one by one- would have been nice to get them in rapid succession or altogether rather than several minutes apart. One dish was asked for with extra chilies. It arrived without the chilies. Then another dish was presented that had the extra chilies but was not anything we ordered. The server thought it was the first ordered dish and the one given was incorrect but the second one with the extra chilies actually on it was a sweet and sour and not at all what was ordered by any of us. At that point we were the only dine in customers. The fourth dish we ordered never came so we had to ask for it again and by the time it arrived the rest of our table had finished eating almost. While every dish was good, not getting the right meals was less than excellent service. Our bill reflected only the ordered dishes- and showed that we had indeed ordered the fourth meal that did not come. The restaurant was experiencing lots of take away ordered so perhaps the cook got confused in that busyness. The prices had gone up since the menu printing. So while we ordered expecting one price the bill was more by a few dollars. The cost of the meals was still quite fair and we happily paid it, but it is better customer service to either put stickers in menus over prices to show appropriate cost or to inform customers before they order of the price increase. Overall, wonderful food and excellent value, five stars there. But I would rate it poor on customer service for the unexpected price increase that wasn’t known until paying the bill and the incorrect food that did not match the order as well as the delayed timing in getting food."

"Service was excellent and the food was really good. Entrees were fairly normal standard but the Thai red curry prawns and the massaman beef was the best I have had. The restaurant has good decor and all in all a very nice."