Gallagher Bassett Services Pty Ltd 144 Edward Street, Brisbane City, Queensland 4000
About the Business
Welcome to Gallagher Bassett Services Pty Ltd, located at 144 Edward Street in Brisbane City, Australia. As the largest multi-disciplinary Third Party Claims Administrator in the country, we are dedicated to managing claims on behalf of insurers, brokers, government bodies, and self-insured organizations.
At GB, our team of workers' compensation experts is committed to helping our clients assess risk, manage claims, and get employees back to work. We strive to ensure that the outcome is fair and equitable for all parties involved. With tailored claims management solutions, we assist insurers, brokers, underwriting agencies, businesses, and government departments in reducing the cost of claims across all classes of general insurance.
With a consistent track record over many years, GB has been supporting self-insured workers' compensation programs for leading Australian organizations. Our world-class claims management and advice have earned us major contracts with WorkSafe Victoria and ReturnToWorkSA, demonstrating our expertise in this sensitive and complex area.
In addition to claims management, we assist employers with occupational health and safety compliance issues and offer a range of prevention strategies to target the frequency of workplace-related injuries. Our innovative risk, injury, and claims management practices foster strong partnerships with stakeholders at all levels, aiming to achieve the best possible outcomes for scheme authorities, employers, and injured workers.
GB specializes in helping organizations achieve more efficient claims processing and reduced claims costs through tailored incident reporting and risk trending analysis. Our claims management experts offer solutions across various product lines, including property, liability, professional indemnity, medical malpractice, motor fleet, and accident & health. Drawing on our years of experience and powerful proprietary information management system, we work closely with clients to mitigate risk and proactively manage claims.
As the only independent third-party claims administration service with a consistent track record of supporting self-insurance programs, GB's self-insurance team is well-equipped to handle claims in most state jurisdictions across Australia, including Comcare. We have a proven record of excellent audit outcomes and long-term partnerships with our clients, providing services related to claims management and eligibility advice.
Our consultants at GB provide objective and independent assessments of claims environments, identifying problems such as claims leakage, process gaps, and operational inefficiencies. By doing so, we help mitigate risk and improve claims outcomes. We are dedicated to caring for our customers, our people, our owners, the community, and their future, following The Gallagher Way.
In addition to our claims management services, we also offer customised WHS posters for your office, complete with your company logo and details. This allows you to create a safer and more compliant workplace environment.
If you believe you can make a positive difference to our business and clients, we encourage you to explore our current opportunities. Join us in our mission to improve claims management, workers' compensation, occupational health and safety, and industrial relations.
Discover The Gallagher Way and experience our comprehensive claims management services for businesses, government bodies, insurers, brokers, and underwriters across all classes of insurance. To find out more, enquire now.
Photos
Location & Phone number
144 Edward Street, Brisbane City, Queensland 4000, Australia
Hours open
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"As a provider for clients who are using Worksafe, I have found it impossible to get bills paid, to get consistency in who I'm speaking with and follow through. I have been told countless times I'm not Worksafe registered when we are! GBS need better processes to keep people happy."
"Love the customer service provided by Gallagher Bassett. I was well assisted with my return to work SA by Tara Humphreys. Excellent Customer Service Tara. You had ears and you understood my situation very well and I say thank you very much. Thank you to all the hard working staff of Gallagher Bassett. Best team!!"
"Gallagher Basset support and services offered to employers is excellent. Case Managers are informative and very supportive."
"GB went above and beyond to put me at ease by communicating clearly, honestly and promptly to any queries I had, no matter how minuscule... Dealing with the workers' compensation system is intimidating, but my case manager treated me with dignity, kindness and compassion"
"Dreadful experience. Nothing but issue after issue processing my claim. Worst of all, they said they were to process something, only to find out a week later they haven't even done one thing about it, leaving me with no money whatsoever. An official complaint with the governing body has been lodged. Would not recommend this company to my worst enemy. The only good review here is by themselves!"
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