British Consulate General Brisbane 100 Eagle Street, Brisbane City, Queensland 4000
About the Business
The British Consulate General Brisbane, located at 100 Eagle Street in the heart of Brisbane City, serves as an essential institution for the United Kingdom's diplomatic representation in Australia. As an embassy and point of interest, it plays a crucial role in maintaining strong bilateral relations between the two nations.
At the helm of the Consulate General is Ms Joanne Freeman, who serves as both the Consul-General and Director of Trade. With her expertise and leadership, the Consulate General strives to foster economic and political ties, facilitate trade and investment opportunities, and promote cultural exchange between the UK and Australia.
The Consulate General understands the importance of online privacy and security. While browsing their website, they utilize essential cookies to ensure proper functionality. Additionally, they offer the option to set additional cookies, which help them gain insights into how users interact with the website, remember their preferences, and enhance government services. Visitors have the freedom to customize their cookie settings at any time, allowing for a personalized browsing experience.
When visiting the British Consulate Brisbane, it is essential to review their privacy notice for visitors. This notice outlines how they handle and process visitor data, ensuring security and effective public health management. The Consulate General prioritizes the protection of personal and financial information, urging visitors not to disclose sensitive details such as National Insurance numbers or credit card information.
As an esteemed institution representing the United Kingdom, the British Consulate General Brisbane is dedicated to providing exceptional diplomatic services, fostering international relations, and ensuring the well-being of visitors. Whether you require consular assistance, seek trade opportunities, or wish to engage in cultural exchanges, the Consulate General is committed to serving as a trusted resource for both British and Australian citizens alike.
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Reviews
"Just wanted to make an appointment to come in to speak to someone, round and round in circles on the phone options, none being "make an appointment", thoroughly frustrated when I finally got to speak to a real person so perhaps not the politest but to be told "I'm not paid to be talked down to by you" by the voice of HM Government not the best look. Pity because when I dealt with them twenty years ago the door was open and the people kind and helpful. How times change, going to contact Canberra High Commission in future."
"I had an urgent need for assistance and I was very impressed with the response and service I received. I wrote a letter explaining my situation and I was called by a member of staff who was involved throughout the whole process until the necessary outcome was reached. Don't be disheartened as I was after reading the previous reviews. If you have a genuine urgent matter, I recommended writing a thorough letter and waiting for a response. Good luck. Thank you British Consulate Brisbane!"
"Most of the extensions on the telephone system are not picked up, and lead to full voicemails (so you cannot leave a message). If by some miracle you do manage to speak to a vaguely human person they will be unhelpful and eager to get you off the phone ASAP. If you have a problem it's probably quicker to swim back to the UK then try and get anything approaching "service" from this bunch of idiots."
"What an absolutely TERRIBLE phone service. In fact it's non-existent. A passport enquiry (option 2) is answered by a long recorded message that rattles off long complex Web site addresses at high speed, and phone numbers, but never answers the question or puts you through to anyone who may help. Choosing option 0 for an operator -twice - just rang out then hung up. Dreadful!!!"
"When I requested emergency travel documents late in the evening online they called me back first thing next morning. I got professional service, knowledgeable advice and the sense they actually cared about solving my problem. I know there are a lot of negative reviews here but my experience could not have been more positive. Double-check whether you need to call or if it's possible to start whatever you need to do online because you might be able to avoid an overloaded switchboard."
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