Just Cuts 91 Middle Street, Cleveland, Queensland 4163

"Please make sure your open hours are updated. Timed my trip from stradbroke island to find you close at 5pm on Mondays NOT the 530 you have posted here and at your store."

"I cannot rate the team at Just Cuts Cleveland highly enough. I always receive professional caring service with a smile. The lovely Emma gave me the hair cut I have wanted for years but no one could achieve. She took the time to look at what I wanted and explained how to achieve that look. She was so beautiful and extremely professional. I will be back! I am one very happy customer. Thank you Emma."

"My reason to leave this feedback is to see changes in the operating system of just cut. It is the convenience of hair cut with no appointment but if a customer is willing to wait to be seen by the stylist , she wants , it should not be such dramatic experience like I experienced today. I honestly felt so bad for Emma who was trying to implement the rules but it wasn’t going to work for me and her attitude towards the “ customer has the right”was zero. Because they are right about their business rules but I have the right to choose to be the customer there or not. So I hope some changes happen to relax the staff and give satisfaction to customers. I have been a long time customer to this business throughout different owners. My only day off during the week Is Monday and every time I went to this branch under the new ownership, Ashleigh happened to style my hair. So I got used to her as well as I could see two major characters in her that I lived. 1- very good at delivering the style you asked for 2- always quiet and not asking questions and have a conversation that theses days some may think it is great customer service. So today I went there and when I didn’t see Ashleigh, I took a sit to see if she is coming back from a break or staring at 9 since I was there early. I was approached by Emma , she asked me if I am waiting for a hairdresser since she just came back from her morning tea and Sophie was the only one there and already with a customer. I replied I am waiting for a friend as well as seeing if Ashleigh works today. She responded Ashleigh is in a meeting and she doesn’t know when it finishes and we don’t have appointments wit is a walk in . And some more explanation about no request and so on. I said I have no request and I don’t want to be in a Q i wait till Ashleigh comes back from her meeting whatever time it takes then I will be in a Q to see her. Her reaction was not respectful and gave me the impression that follow our rules or F off. When Ashleigh came from meeting , Emma approached her in a secretive manner and explained to her how I am waiting. Then I said to Ashleigh Emma did explain the rules but it is my day off I am not in a hurry I can wait till you are available. She explained the rules again. I said I understand the rules, however I have the right to choose to get a haircut here or go elsewhere. I like a haircut here and I would like it with you, if possible I would if not I can walk away. She gave me the feedback card, in a mean while I could see Emma having a smirk so I asked her to not give me that look , that is where she started to talk back when I said I don’t like her customer service. Apparently she is the best there as she said it herself and when i disagreed by saying does not show in her face that she is friendly, she said what about you and continued by swearing. Then she left , she came back after 5 min thinking I am gone but I was having a haircut so she was so disappointed to see me and left for the time I was there."

"Had a great haircut, best I have had for a while. The service by Emma was great and attention to detail throughout was a standout. Will be back there for my next haircut for sure!"