Hair @ Hot Vanilla 112 Bloomfield Street, Cleveland, Queensland 4163

"Very nice people. Got an apt for both me and my sister last minute and it was great. I'm annoyed I didn't get a name but the lovely red haired hairdresser worked on us both and she is a saint. Very happy with my new cut :)"

"My sister and I have been going to this salon this year for our hair and we have loved every experience. The hair dressers are so friendly and we always love how our hair looks when it is finished. I have short hair and their styling is my favourite. My sister has long hair and gets both foils and cuts and it always looks so natural and beachy looking ! We highly recommend and our mum is happy too !"

"Great salon. The owner is lovely and listens to what you want. Also, love popping into the boutique which is adjoining ... they always have interesting dresses that you can't find anywhere else."

"Spent over $400 on what was meant to be lived in balayage my hair was damaged severely, I have what I call cockatoo hairs all along my hair part where my hair snapped off i noticed it as soon as I got home, heaps of fly aways. Two women did foils on either side so one side was thin and the other thick and just looked silly. The foils were underneath not on top of my head so I liked it when in salon because with my hair curled you could see the foils but when straight again I can only see them if my hair is lifted the blonde is pretty much gone as though the colour was semi permanent, some of it just snapped off brushing and the products (purple shampoo and hair mask) are cheap brands sold for good brand prices. A month and a half later I already had regrowth so definitely not lived in balayage with root stretch like I asked for. My fringe was shredded with scissors I had to get it cut and fixed and waiting for that to grow back. For a salon presented as luxurious I was surprised they counted the foils and wouldn't do more so the back wasn't done just left as it was. The absolute worst thing was the posting of photos of myself on social media with no permission. Too bad if I was a woman in a DV escape situation and needed my privacy. I actually would not have agreed to them had they asked because it was more than just my hair and I could be identified by anyone. The salon is nice and clean, majority of staff and the owner were nice but the services just weren't up to scratch and that's what I paid for."

"My 15 year old went to have her colour changed from blonde back to brunette. Within three days hair was not brunette and was looking more blonde and was throwing a orange at the crown. She went back and they tried to fix and after a few days later again she had all different colours brown, blonde and orange . I rang to get a solution and they wouldn’t try to fix or refund my daughter only saying it’s my daughter’s hair and they don’t know why her hair is doing this. I have sought two other hairdressers opinions and they disagree with this salon. Pretty poor to treat a 15 year old this way. Pretty horrible experience for her as she spent $358 and that is months work for her."