Medibank - Box Hill

"On 10/01/2023 at 1:30PM, front desk Yau Wan provides very poor customer service. It seems like her job was not to serve customers, but to discuss who was right and who was wrong. When she made me angry, and asked her to write her name, she refused and walked away from the desk. I doubt if she has professional training. I don't want to score one star, I want to score negative 5 stars."

"The wait a bit longer around lunch time. But Jessie is so patient and kind! She even followed up my case by call just to make sure I earn the points right."

"I don't know why there are so many negative comments to this store, because I have a quit good experience with the staff, Weiling. She is sooooooo nice, friendly and professional. Maybe I am lucky, just walked in and served by Weiling with no waiting. The service she provided was definitely exceed my expectation. Good job Weiling."

"Very very bad experience at Boxhill medibank. I don't want to score one star, I want to score negative 5 stars. Waiting time more than a hour. When I told Ricky Wong that I am not happy for the waiting time. He didn't show concerns, no comfort at all. He didn't say: I am sorry for your waiting. He even provoke me and made me more angry."

"Don't waste you time at the Box Hill store; staff in need of training. Staff are not equipped to process medical/hospital claims in store; I was told I needed to go to Medicare to get different documentation as the one I provided did not provide sufficient information. I went to a different Medibank store and they were able to process my claim."