FriendlyCare Pharmacy Nundah Nundah, Queensland 4012

"Twice I’ve had to go elsewhere to get a prescription filled as FriendlyCare didn’t have it. Common medication too. Last time they at least told me and helped me fine someone who did but this time they didn’t inform me, just wrote a note in a tray making it look like they’re filled it so I didn’t realise until I’d gone to pay…"

"Pharmacist Jacob is the best pharmacist I have had the pleasure of encountering. Extremely helpful, pleasant and professional. However his knowledge is his number one attribute. Ask for him, he is brilliant!! All the staff though are friendly and helpful."

"Always received great service from this outlet, and good stock of some medications which were out of stock for a long time at other places such as Chemist Warehouse. Prices too were cheaper than elsewhere for some of the items i purchases."

"tried to hand in a script but didn’t have the second piece of paper (it was a private script) and was told it couldn’t be filled, called my doctor to ask why and he said the second form is not needed because it is non PBS and i informed the pharmacists/assistant and they all decided to rudely just tell me no. Then my doc told me to put him on the phone to the pharmacist to fix the situation, but i just decided to leave due to not wanting any drama. I went to a different chemist 5 minutes away in Clayfield and she was extremely polite and filled the script with no issues!"

"On Saturday, I brought in a script to be filled for a regular medicine of mine (have gotten it there before!), only to be shocked at the counter at the price I was asked to pay it for. 1. I brought up the publicly available prices at CWH and showed them that they were charging me a whopping $60 MORE than what CWH was charging. I was not asking for a price match, I am normally happy to support smaller businesses, but that is a large difference in price that is hard to justify. 2. It was a script for 2 boxes of my usual medicine. I estimate that they've essentially bumped up the price of this particular generic drug by $30/box RELATIVE to their own prices last month. I get that inflation is hitting everyone, but this is as least a 40% increase in 1 month. I told the pharmacy assistant my concerns (politely) and she brought it to the attention of the pharmacist, who at no point made any contact with me directly. The pharmacy assistant came back and said "we've gone with a new generic brand so that's why it costs more". The pharmacist didn't have the professionalism to explain to me that the cost of my regular medicine has been increased by 40%. Even the supermarkets have an explainer when the prices of essentials suddenly spike in costs, and they're not even health professionals who are supposed to encourage compliance to medicines! I can't think of a good reason that can justify such a huge price increase over their competitors, especially since the "customer service" was practically non-existent."