BIRKENSTOCK @ ROADHOUSE 100 Bulla Road, Essendon Fields, Victoria 3041

"Bad customer service - staff were rude and it took several times of asking to get the sizes of shoes I wanted to try on, whenever I would try one on, a staff member would take the other shoe I had previously tried on so I couldn’t try on multiple sizes (eventually they let me after asking a few times to leave the shoes there)."

"ALEX was amazing she was by herself in the store with customers keep coming in and she was so kind and helped me to find perfect Birkenstock. She know a lot about product and you can see she loves her jobs! If you need any help just ask her. I was there on the weekend the lady with the glasses was also very nice I can't remember her name. Highly recommend store but staff in the best!"

"In light of recent events i needed to purchase some rubber shoes last minute for work. Spoke to Paul and he was extremely helpful and even delivered a pair to me the same day. Extremely greatful and appreciative would highly recommend to any healthcare workers out there. Keep up the good work mate!"

"Worst customer service experience I have ever experienced in any retail store! Three staff engaged busily in personal conversation, my mother had to say 'excuse me' to get their attention and asked if the Birkenstock shoes were the correct size, having to serve herself. A very rude lady member of staff member replied 'no' and carried on talking. I then waved across the store to get their attention, apologising for interrupting their conversation and the sales lady was extremely rude to us by lecturing us on her policy of serving customers (and STILL did not assist us in any way). We will never return to this store and are much loved Birkenstock customers. This was an extremely unpleasant experience for my mother who had travelled a long way from country Victoria to shop at this store and buy a pair of Birkenstock shoes. I look forward to hearing from management regarding this matter."

"Wow!! The service I've received from the staff at Birkenstock DFO Essendon has been amazing!! Last week, I purchased a pair of shoes from a lady who was very polite, helpful and patient!! Spending a large amount of money of a pair of shoes can be tricky, however she was eager to help and give me excellent advice and recommendations. Before I left, I also ordered another pair from a different store to be brought in. Unfortunately, when I came back the following week to pick them up, they were accidentally given to somebody else. To ensure I was still happy with the service, the store manager was obviously very apologetic but then gave me a discount for my time and agreed to have the shoes delivered to my house. To top it off though, Sam who was another staff member who I hadn't met before, offered and then dropped the shoes off at my house the next day! She and everyone else who work at the store, showed a quality of customer service you never see. I am very impressed with the service I received and shocked with the dedication and enthusiasm from each staff member. Thank you all so much again!"