Calibre Cleaning - House Cleaners Melbourne

"Would not recommend these cleaners. I had booked a deep clean with dog hair removal for just the kitchen and bathroom. Very inferior cleaning, just wiping over not a deep clean. Bathroom mirror, shower screen and floor not cleaned, I had to go over these areas. Toothpaste residue on sink tap not removed. Dirt left behind toilet. Tiles behind cooktop left with smudge marks. Would have expected a spotless result for the price. Would not use them again."

"Friendly, efficient and just what we needed for the basic house cleaning essentials. We have more time for our own work and can clean the less regular items ourselves now. Great balance between cost and time saving."

"Provide a great service! They get the job done efficiently and thoroughly. My house feels clean and fresh. This has been such a helpful service to have when we are a busy family. I know I can rely on them to get the job done well. The booking system is also a breeze."

"Honestly, I wouldn’t recommended this company to a friend or an enemy. I paid for a deep clean and checked in advance that products and equipment would be provided. The cleaner showed up without a vacuum or mop, and only cleaned the kitchen, bathroom and bedroom. After a few calls with the booking teams (it was a too challenging to communicate with the cleaner directly) it was agreed they’d come back to compete the floors and unfinished areas. There was no mopping done at all and they claimed they “wiped the floors” with a rag the first time and that was enough. There was also a claim that the oven was cleaned and I should accept that in lieu of the floors, but it definitely wasn’t done. Still chasing a resolution/refund weeks later. Once payment is made this company tends to stop replying. Poor quality work and poorer customer service. Edit: After escalating profusely, I did receive a full refund.This was my experience off a single clean and based on other reviews in seems that it’s really hit and miss depending on the cleaner you get. I won’t be rebooking because I value my time. I ended up mopping my own floors and cleaning the rest of the rooms. Saga over, still wouldn’t recommend."

"I have used this cleaning company 3 times the first cleaner I had been assigned was great! However they have now replaced her with a lady who came unprepared (no products, vacuum or mop), couldn’t speak English so was hard to explain what I wanted to be cleaned and did a very basic cleanup of my apartment. From a professional cleaning service I expect a professional clean. The kitchen was not touched, smears left on glass (worse than it was before), balcony still had dirt and dust (I paid extra for a deep balcony clean. I phoned the company asking for somebody else to come and do what was meant to be done and they wanted to resend the same person.. I would avoid this company if you're wanting a good clean with professional cleaners that have experience. (Added) since this company refuses to pay me any kind of refund or respond to my emails to resolve the matter but can respond to my 1 star review? I had a booking on Saturday at 8am, south Yarra, booking name Lily."