Sunshine Hospital 176 Furlong Road, Saint Albans, Victoria 3021

"I am very impressed with service at the Sunshine Hospital. Staff are very friendly and efficient and wait times for appointments minimal. Car parking good. Friendly people on the front entrance to direct you if you're lost."

"Something happened to my back, woke up that way a few days ago and haven't been able to stand for more than 5 minutes long since. I've been getting worse and have had no luck with any osteo or myotherapist treating this. I come to the hospital, they put me on a bed. Was there for 6 hours. Zero scans were done. Not 1 scan. The doctor looked at me physically, done the usual nerve tap tests with their rubber utensil and that was it along with a bladder test. Not one single scan of any sort to do with my spine. I mentioned to him the severity of the situation, he just said if it gets worse come back, I'm like wouldn't it be too late by then? I mentioned to him my friend who was discharged under the same circumstances only for 6 hours later it would be the last time he'd ever move on his own for months. He had caudal equina syndrome and is now using a catheter 4 times a day at the age of 30. You'd think with my medical history he'd rather be safe than sorry. Told them was more than happy to pay for An MRI and they wouldn't have it. I wasn't going to create a fuss but hey I have it all on file, and if anything happens to me within the next few days due to this injury, I hope they are prepared for legal ramifications due to gross negligence. Do not come to this hospital unless you have bullet holes. Here's my proof that nothing was done."

"Getting phone calls from the surgeon Nezor Houli after business hours (7.30 and 10.30 pm) having a go at me because I raised the following concerns: - the hospital has unhygienic practices (reusing an exposed needle that was left out for 5 hours, nurse emptying urine sample, then touching my mum's blood catheter with the same gloves and hands right after). All this according to the surgeon isn't an issue since we're no longer in "covid times". - the hospital failing to book follow up appointments, their system failing to send out appintment details. His response that I am rude, instead of addressing the issues, he was going on about how he is a "successful surgeon" with many academic publications, helping other surgeon setting up clinics etc."

"I am generally an understanding person, however in this instance i feel something has to be said. I arrived at the ER at 2am on Saturday night presenting with symptoms of a miscarriage…after waiting the entire night I was attended to sometime between 8-9am the next day. The staff advised us a few times it was an incredibly busy night. Apart from the wait (some waited 11 hours) the real issue was in the lack of proper procedure. The staff were nice and pleasant to deal with however after the long wait, we were told by a doctor that it appeared I was miscarrying and that was the likely outcome. All that was actioned was a blood test that told me nothing. We asked for a scan to confirm what was going on, they said they wouldn’t need to as “you can’t stop it if it’s happening.” I was sent home with a follow up referral to the EPAS. My partner and I spent 3 days grieving only to have the follow up scan today and be shown and told that in fact that I had not miscarried, and that my baby is fine and healthy. The emotional roller coaster I’ve been put on due to the negligence of this ER caused me a great deal of undue distress and is something no one should go through at such a vulnerable point in their pregnancy."

"Avoid at all cost. They don't have records of the surgery they preformed on my mum. When I ask for details in person, each nurse gives me a different response. Prior to this i called them at least twice, emailed three times and no response. I how no idea how they still operate."