Officeworks Frankston 351-355 Nepean Highway, Frankston, Victoria 3199

"Monday 21 August, it took three computers and 1 hr 15 minutes to print my photographs. I return home to realise there were 17 photographs missing from the prints, and so I had to return to OfficeWorks. The girl behind the counter was very helpful in resolving the issue.Thank you! Fast forward to Wednesday 23 August. at 8:30 am. Printing department is absent of customers. I ordered same day poster print out. A member of staff, Steph, was dealing with one customer and she explained it could be an hour for the poster as it depends when another member of staff arrives to help. Once that member of staff arrived (it’s been 23 minutes at this point), I asked if they could assist as I could see Steph was now on a machine. She walked over to Steph and explained she could help and load the paper in the machine to get things started. Steph replied audibly and with sass, “I told her it’ll be an hour!”. I obviously heard and corrected her. To which she replied “well it’ll be 20 minutes whilst I load the paper”. Then she proceeds to serve another customer, even though her colleague Emily, had the desk covered. It was as though she was trying to find ways to purposely delay printing it out, as if to prove a point. Either that or she doesn’t know how to print a poster? 35 minutes in, and the printing department is completely empty, and there’s three staff behind the desk. The printer is jamming and she’s having issues resolving it. 10 minutes in and the machine still won’t print, and she’s calling others in the store to help. It’s now been over an hour… The supervisor Julie rocks up, and confirms the machine is broken and leaking ink everywhere and so it’ll be 24 hours for the poster. She was polite and apologised for the inconvenience and refunded me. Off I go to KMART printing… Save yourself time, money and sassy customer service and go elsewhere."

"STEPH was amazing today ..just her lovely kindest gentle professional manner shone through, helping me use the self serve photocopier. Thanks Steph, you're a gem !!"

"Most pathetic upgrade to the printing system at office works. I just wanted to print an AO size single document and I cannot do so without booking it in and coming back tomorrow. The resolution system wouldn’t allow me to print what I wanted and had to settle for what it would allow. Paying $38 for one single print and having to pick it up the next day is absolutely ridiculous and a waste of everyone’s time. The new system doesn’t work, it’s meant to save time and I was there with one helpful lady for an hour trying to figure out how to crop the picture to fit, in which it never did. Pathetic"

"As we always say, in the click-and-collect days, it is the people on the ground that make the difference. And, the girls and boys here are just gorgeous! Special commendation (drum roll)... to Andrew in IT. Came in with a question about connecting multiple monitors to a single PC. -OK, you can see I am old but still, old people also need multiple monitors, right?- Anywho, this man knew all the answers. Such a joy dealing with people who take pride in their work. Thank you Andrew and team."

"Such a one stop shop. With such big aisles and fully stocked shelves it’s very easy to find what you’re looking for because there are also signs above stating what is in each aisle. There are plenty of staff around who know where to locate things, a large range of tables desks and chairs. The photo and printing area are large and quite busy. It seems like all the latest technology is available. The lady that served us was very friendly. Unfortunately my gift voucher of two years had just expired but now they have extended them for three years but was to know availability for half."