Baby Bunting Frankston

"I can not thank the Britax Rep enough for all her help. She went through each car seat and was really honest and knowledgeable about their features. Sorry I didn't grab your name but it was on 20/08/23. Thanks again. One thing out of the way :)"

"Needed a new car seat, had help making sure it was suitable. Really friendly and top service."

"Today I visited the store in hope of getting a replacement camera for my baby monitor which is currently not functioning properly - the sound function is not working at all - for my 1 year olds room. This was an additional camera purchased in 2021. Prior to visiting I contact Baby Bunting direct online and was given great help in providing my online receipt and being advised I was covered by a 3 year warranty and to go to my local store for a replacement. Seems simple. On visiting the store I was met with the usual confusion surrounding faults (Have returned the monitor itself twice due to charging issues). Then told I should have contacted Oricom directly for ‘trouble shooting’. They didn’t want to hear that I had spoken to Baby Bunting already and it was covered by the warranty, just told to call Oricom Monday because they won’t be open today. So in the meantime we just go without a monitor and choose which child is more important? I’m also perplexed why the consumer is required to contact a supplier directly as consumer law states the opposite. They sell themselves as a business which is there to help mums and families but all I’m met with is disregard for my families safety and my overall time in general; there’s no friendliness or understanding rather the ideology that the customer is silly. I try my best to shop elsewhere but unfortunately we purchased the original monitor years ago and have tried our best to chase up replacement and repairs with them over the years. I think it’s time to just go elsewhere and buy a whole new setup to avoid having to deal with this company in future."

"Customer service was friendly and welcoming every time I go into the store. Love going into the store as they have a huge range and being a new Mum it's exciting! I purchased a great pram and love it! I would recommend this business to family and friends."

"Clean and fresh, the staff here are really helpful and knowledgeable. Although wr couldn't get the car seat we were after in store, even the Britax rep assisted us to work out we could order it online, that it wasn't necessarily sold out. The parents' room was busy when my son needed a feed, and a lovely staff member kindly directed me to the glider rocking chairs on display and advised me to get comfy. It was a great experience overall."