General Pants Co. Highpoint 120-200 Rosamond Road, Maribyrnong, Victoria 3032

"I have been in the store before and I must’ve spoken to the manager and she was not very attentive I didn’t feel helped. But tonight my partner and I walked in with no intention to buy anything and we were helped by both Jade and Rebecca we had an amazing experience. Jade recommended a nice dress for me! I’ll definitely come back for her recommendation."

"The store manager Alex was rude and disrespectful. He has no clue how to treat customers. I came in store to return pants that was ripped from the stitching and he was unwilling to help me. I was polite and just wanted to return a faulty product but Alex was unprofessional. I contacted other stores and they were willing to help. I suggest to everyone to never buy from this store"

"I would like to give 5 stars if would not be for a bad experience with the crew who works for this shop in highpoint, it was the time of closure and it’s ok my bad but I’ve been told straight away to leave the shop because they have been there all day and I was there just less then 10 minutes, now it’s not my fault for they work and it was the first warning they gave me and this is not the way I expected since I didn’t realise the time and I always been polite to everyone, also I’m a customer and you shouldn’t treat customers like that anyway. Despite that this is a great shop and great style! Not sure if I’ll feel comfortable to go back in your shop again. Thanks"

"I big shoutout and thank you to the manager/staff member who advocated for me in allowing me to return a Boxing Day sale item at the northland store. I confirmed with the cashier if I was allowed to return sale items before purchasing but was denied the next day at the northland location. Upon calling high point they took the the time to listen to me and even called northland multiple times who did not take their call. She again took the time to call me back and worked with me in order get in contact with the northland store. They refused to speak to her and said they would call her back instead. She was very apologetic and asked “if I was okay”. After standing around the store they then agreed to refund me after speaking to high point but insisted that there is no return or exchange policy in sale items for my future references. I brought up that even online it is explained that sale returns are allowed. Team member said she is not sure and just doing what she’s told. Manager at northland did not even speak or make eye contact with me. The money and item doesn’t even matter but how I was treated and supported at high point made me feel a lot better. Thank you very much ❤️"