Marais - Outlet

"Have a great shopping experience! The staff patiently introduced the products!"

"Bought the hoodie online when it was on sale then a week later got an email said it was sold out. Ok, then I exchanged to something else, after they exchanged the product, I never receive my product then contacted them several times through email but no response. Excuse me, now I just want my money back, why you can’t do it for me??? It’s nearly a month since i placed an order, and you stated that the shipping is express!!! First time facing this bad experience when shopping online with luxury brands like this. Totally not coming back for any purchase in the future"

"Words cant describe how shopping at Marais is anything but a boutique experience. From poor customer service to faulty return policies it is a store I will avoid well into the future. Having being in to purchase a McQueen shirt as a gift, I was advised if the size is wrong a larger size is in stock. A day later I rang to exchange the size only to be told they never did has a larger size. I then inquired about a refund and was told this wasn't available (even thought I paid full price and the website advises refunds are available) I was told this was on a sale to sale basis and not standard. The months later to purchase an item and told it is half price only to be charged full price and realised this once I walked out. I called and was advised to bring the product back in store which I did immediately. Once in I was told that they are unable to refund this back onto my card and now over a week and the payment has been refunded. I advise Marais to look deeply at it staff training and policies. Avoid Avoid Avoid."

"Purchased an off white shirt. Washed twice as per instructions on the label. Screen print was coming off everywhere. I returned to the store only to have them argue that I should have had it dry cleaned even though on the label it says SPECIFICALLY DO NOT DRY CLEAN. They then lost the warranty claim. I then resent photos, took them 2 months to lodge a warranty with off White. another month later, they advised me it IS under warranty. I packaged up the shirt and they organized a pick up. Item was signed as received, they then continued to tell me they did not receive it. A further 4 weeks later, they still are claiming they can not find it and the courier can not help me. No refund, No credit. Whole ordeal has been going on 4 months. Worst experience ever for a designer store that I have spent thousands with."