Ally Fashion 235 Springvale Road, Glen Waverley, Victoria 3150

"Went in for a jumper or jacket. Staff was so helpful I ended up buying 6 things - all matching. And a good price"

"We used to buy clothes from this store for aeveral times. But today when we went to buy some clothes the sales girls were really mean to us. Our little one was running arround the store and the sales girls were realy rude to him. But we did not care about that. But at the time of going to buy the clothes they asked about a hanger which my wife left in the fitting room. This is the first time we experinced a situation like that. Then complained us some damaged happenned to the safety sponge arround the hanger and we actually disapointed about that. Because that was really minor thing. They were complaining our little one about that damage . We have never experinced this type of bad customer service from any other clothing shops. This is really pathetic. We never recomend this type of sales staff for customer service. Rediculus situation. Never recomend for anyone.They are really unrespective. rude. date of shopping 14.07.2022 at 8.35 pm"

"Visited on Sunday 3rd July 2022 to purchase a few things as a gift, the store assistant's initials KD found on the receipt, had a terrible, disrespectful and unprofessional attitude, I found the whole experience after purchase and in dealing with return/exchange policies so disgusting, its been the worst I've ever come across. Of note: 1. No greeting, No assistance when asking for sizes 2. when asking for assistance, she on purposely treated me with difficulty, until a nearby customer clarified what I was asking for, this made me feel disrespected in that if others could understand me perfectly well, was this purposely targeting me due to my appearance. 3. after purchase of the item, the security tag was still on the clothing! I had to come back to the shop to ask her to remove it, and she accused me of 'not paying for it', this was proven wrong when I showed the receipt, however, she threw her hands and the clothes on the counter and removed the tag aggressively. 4. when we returned to the store to exchange for a different colour of the same item, she brought up the earlier incident of me 'not paying for the clothes' and she instantly changed her demeanor toward me. She was very standoffish and refused a simple exchange, when I had the receipt on hand, and refused to hold the item aside for me to come back another day. Threatened to call the central security the moment we disputed the right to exchange. We had made a reasonable request to exchange the item. 5. we asked to speak to the store manager, of which she blatantly advised she was the store manager and that we could only speak to her. This is definitely false, and the caliber of her service does not reflect this. Overall this staff member gave me the view that she does not care at all, has no sense of customer goodwill and service, disrespectful attitude and avoids all inconveniences throughout her day. Such terrible attitude in this diverse town, I wonder if this is how she treats all customers that come in the store. I'd rather drive to another store to avoid this staff member. I await their response."

"Today, I received the worst customer service experience at this store. I wish I had read these comments earlier. I don't think Ally has tried to train its staff with good customer service as I can see some other reviewers has had exact same disappointing experience that I had today. This staff member was clearly impolite, unprofessional and rude. I will never hire her or neither recommend anyone to hire her as she clearly is not a good fit for any job that requires to be professional, polite and needs basic customer service. She can clearly destroy the image of a business easily. Ally, rather than just replying with your comments here , you should actually get your management to address the issue. This staff member clearly needs some help and you don't seem to have taken care of training needs or perhaps mental health issues of your staff seriously. Her rude attitude and disrespectful gestures and words is not appropriate and signals big issues. Ally, It's not always the profit but how you manage people whether its customers or staff. Train your staff to treat your customers with respect and dignity please."