Kingswim Bayside 245 Bay Road, Highett, Victoria 3192

"Our bub has loved the classes but…. They haven’t changed in a year. They have been exactly the same each week. The bub remains in the same group, despite an obvious need to move up a level. We noticed the same with much older kids in the same group. The teacher is a trainee- but no one is training her. Most classes are driven by the parents because she can’t remember what to do. She is lovely but we were not given a choice in the matter and have had this teacher for months now- with very little improvement. The previous two teachers were great. Classes have been cancelled on numerous occasions due to teacher unavailability - despite teachers walking around the facility when we arrive and not having a commitment to teach- but with no warning. We are always told once we get to the pool. There is no text or email or notification until after the class is due to finish. Usually about 40 minutes later. The pool temp has been cold a few times and classes were still held - or you could elect not to participate but still pay. The change rooms are warm but despite a few showers, there are only two cubicles for all the kids. The worst part is the customer service- we could accept all the other shortcomings but the girls on the desk are very unprofessional, rude and in my most recent discussion with them - when they approached me as a team in front of all the parents- involved them apologising a number of times for not meaning to be “aggressive”. The exchange was about payment - we pay a month ahead and have always paid on time. They insisted that we input details into an unsecure app which doesn’t work most of the time and would not accept card, savings or cash payment. Their make up classes if you’re away due to illness or holidays consist of one class during times that are inflexible - during work and childcare hours only- but the main thing is how unpleasant and rude the staff are. It’s really horrible dealing with them and we have decided to leave because it borders on abuse. We have raised this with head office but nothing has ever been done. I have been to other pools and would not recommend d this one."

"I’d strongly recommend going anywhere else. The staff are rude and difficult to deal with, our swim teacher was very inexperienced, frequently classes were cancelled without any notice and the only way of paying is by entering your direct debit information into a very insecure platform."

"My daughter Eliana just joined this Amazing Leisure Centre and it’s awesome. Wide water safe for kids pools and clean heated changing rooms, Staff are very professional, warm and friendly. I meet Courtney and Hannah on reception they where nice, caring and helpful and guided us with the right direction to the right class. Swimming teacher Emily is amazing and professional. Thank you ❤️"

"1. 1/4 swimming classes got cancelled due to teacher absence 2. Lack of communication between assessor and teachers. Kids stuck in one level for way too long, no progress. 3. Feedback provided to management but never heard anything back. No one seems to care. Wish there is an option for “0”score"

"Unless you have kids that are 100% "normal" with no delays and absolutely perfectly behaved, do not take your kids to KIng Swim! Especially on Bay road!! They'll tell you, Yes yes yes, we can teach delayed kids, and then blame you! If you chose to cancel you do not get your money back and then you lose your place even if you want to try to use the lessons once they take your money if they know you are cancelling your registration!! No customer service what so ever, all lies!!! All they care about is the money!"