Community Kids Berwick Early Education Centre

"This centre has been such a wonderful and positive place for my child. Amazing and caring team members including Hayley and Jess. All the educators are fabulous keeping the kids engaged and learning. I highly recommend this centre."

"Although this matter has been reported and is being investigated by Department of Education, it’s important to share my experience with others. So I am writing this review to express my utmost disappointment and share my negative experience with the centre manager Haley and area manager Rebecca at Community Kids Berwick Early Education Centre Unfortunately, my time at the center has been marked by mistreatment, unprofessional behaviour, and a lack of transparency that has left me deeply concerned for my child's well-being. One of the most distressing aspects of my experience was the consistent dishonesty regarding the request for additional support for my child. Despite my repeated pleas for assistance, Haley and area manager blatantly lied about submitting these requests, leaving my child without the necessary support for almost a year. This lack of accountability and transparency is highly unprofessional and has shattered my trust in the center's commitment to providing adequate care. Furthermore, I was shocked and appalled to discover that staff and area manager attempted to diagnose my child with a disability without any qualifications or expertise. This irresponsible behaviour not only crosses ethical boundaries but also raises serious concerns about their competence and professionalism. Proper diagnosis should only be conducted by qualified medical professionals, and it is unacceptable for childcare staff to assume such a role without the necessary qualifications. During a meeting with the staff and area manager, I was subjected to inappropriate comments that were disrespectful and offensive. This kind of behavior is absolutely unacceptable and reflects a severe lack of professionalism and empathy. It is disheartening to witness such disregard for the emotional well-being of both children and their families. To my shock, my child's enrollment was abruptly suspended without any prior notice following an incident involving an educator at the center. The lack of communication and disregard for proper protocols in handling this situation is deeply concerning. It demonstrates a lack of consideration for the well-being and stability of the children and their families. Throughout my child's time at the center, I received no email updates or progress reports about his development and activities. Effective communication is crucial in fostering a strong partnership between parents and the childcare center. The complete lack of communication is not only frustrating but also reflects a lack of commitment to keeping parents informed and involved. Verbal communication is not an acceptable method for communication. Additionally, the staff consistently placed blame solely on my child for any misbehavior or wrongdoing without acknowledging their own role and responsibility in the situation. This kind of behaviour is unfair and demonstrates a lack of accountability and professionalism. Moreover, they even went as far as forcing my child to do things against his will, only to deny any wrongdoing when confronted. This level of deceit is deeply concerning and raises serious questions about the integrity of the staff and management. Based on my experiences, I cannot recommend this place to other parents. The mistreatment, dishonesty, lack of communication, and unprofessional behavior exhibited by the staff and area manager have created an unsafe and unreliable environment for children. I strongly believe that the positive reviews they have received are fake, as my firsthand experience contradicts the positive claims made by others. It is essential to find a childcare center that upholds professionalism, transparency, and genuine care for the well-being of all children."

"I can’t even begin to describe how perfect This Centre has been for our daughter. From the moment she walked in at 18 months old to the day she started school, we have been treated with respect and love. My daughter was always happy to be there and every teacher she interacted with took great care of her every need. She was well prepared for school, was taught how to make friends and to regulate her emotions. The staff were always approachable, and were understanding with her anxiety, ensuring she felt safe and heard. I’m tempted to have another baby just so that we can continue the relationship with this team!"