Van Cleef & Arpels 1341 Dandenong Road, Malvern East, Victoria 3148

"My first visit to the boutique and was one of the most pleasant shopping experiences. Pazi was not only the most polite sales associates but also very patient. Pazi went above and beyond in helping us and is an asset to the VCA brand."

"My sales associate Vivien was so lovely and provided a very pleasant shopping experience. She was very engaging, respectful and offered helpful advise in choosing products that would suit me. Although the store experience could be improved to bring on par with the international/flagship stores, even for the new customers. But the assistance provided by Vivien made up for it."

"Another sub par experience from the chadstone boutique. I got a piece from the lucky spring collection and even though I got the ribbon and cleaning cloth, the travel pouch was not included as they were "out". I wasn't offered chocolate like international stores or even a brochure. Though I've only spent over 10k in store over 3 years which to them must be a measly amount, I work hard for my money so is it a crime to not expect an extra inclusion without having to ask? The SA I had was quick and engaging but I felt a sale was a sale to him. I don't think I'll be purchasing any more pieces from the boutique. It has been a bit of a disappointment. To people reading, please always think twice about entering luxury stores. They don't always appear as they do on social media."

"I am not one to usually write a review but I feel I want to share just how amazing my experience has been with Van Cleef & Arpels, Chadstone. I highly recommend the store based upon one Sales Associate, Emilie. She has helped me choose key pieces for the last two years and has shown me nothing but respect, kindness, patience and care. I’m someone who works hard to save for my pieces and not a monthly client, but Emilie has provided the best customer experience I have ever had in a high end store that can sometimes be daunting to shop at. If you are considering a piece, any piece, I strongly tell you to go to Emilie. She went even above and beyond today in Covid to make sure my birthday present arrived in time! So happy with it and I thank you so much Emilie for the time you take to make sure my pieces are the right ones for me."

"Managerment needs to train their retail sales staff a bit better. After purchasing the Vintage Alhambra necklace for myself, I was shocked to find that they did not ribbon wrap my purchase nor did they include the cleaning cloth or travel pouch until I ASKED. Every other luxury brand would provide this without asking so I find it quite careless on their behalf. Each piece is special and utmost care and attention to detail should be taken with each purchase since it’s not an everyday purchase! Around the world the Information inside the booklet says each van cleef piece is unique & delicate and utmost care should be taken to maintain the longevity of the piece where each piece should be stored in the “travel pouch” when not in use and the cleaning cloth is to maintain the beauty of your piece- If retail staff are not providing you the full experience and then not providing these with your purchase, how can you maintain it like how they say you should?"