Product Care Baulkham Hills, New South Wales 2153

"We got told if the coffee maker stops working it would be replaced with a new one. We have been told the same as we dropped it of to Booval Qld harvey norman. That we would get a store credit to purchase a new one usually in about 3 days. Now we have been told that they would just repair it and we don't have a replacement policy. That it will take 7 working days. We dropped it of on the 4th of July and to date no mashine. Never again. Unfortunately we purchased all of our appliances from them with product care. What a waste of money"

"Don’t buy it , waste of your money When I bought the monitor on North Ryde Harvey Norman. The staff told me. If the word not clearly or the screen light become dark. The product care will be cover. When you do claim they will find any reason to reject of your claim. Because they only want to make money. It’s terrible service and waste of Money. Don’t buy it."

"We paid $700 for our product care for a $4k fridge. Unfortunately the fridge has been a lemon and requires a claim every time. The panel of repairmen are hit and miss. After the 5th fault I asked for a replacement under their ‘no lemon’ policy. What they failed to advise me was that the faulty fridge was now theirs. OK fair enough. However the replacement fridge is now $6k and being integrated, is our only option if we want one to fit in the kitchen. With product care only paying out $4k I either pay the extra $2k or pay for it to be repaired out of my own pocket. Product care have said that once they decide to ‘pay out’ on a faulty product then there is no turning back. The will only pay out when they have collected the faulty product. It is not an option for the customer to reject the payout"

"Have been waiting to have a piece of our couch repaired for over 2 and a half months. Zoe is polite but nothing gets done and no explanation is given as to why it has taken so long. Had NSW techs assigned to us when we live in VIC which then made us have to restart the entire process. Do NOT waste your time taking out product care."