Harvey Norman Flagship Store Auburn 250 Parramatta Road, Auburn, New South Wales 2144

"DO NOT SHOP HERE. Cannot think of another way to describe the experience other than worst customer service of my life. I rarely write reviews so this speaks to how poorly we were treated. 1. Highly unsavoury sales tactics. The salesperson did not listen to what we needed and only showed us items 2-3 times the budget. We found a really good bargain that she tried to talk us out of and even crossed the item off her list. 2. No price match offered. There were online sales going on at the same time and they still charged us more, we had to go back the next day for the price match guarantee. 3. Items out of stock and no delivery status unless you chase them. 4. We paid $80 for delivery and they left our fridge on the porch and drove off. We had to call a relative to cancel their plans and help us get it inside the house. They also chipped our door. 5. Not customer centric. We escalated the experience to customer service, no outcome for weeks. The owner called me and didn't even apologise for the experience and just said we will not pay for a new door as it is already old. All these experiences created an unnecessary and stressful environment."

"This is really a one stop shop for everything home! I have completed a full home renovation and almost purchased from every department in this store. There are some lazy staff members but some are amazing! If you need anything kitchen appliances related I can not recommend Bailey enough. He knows everything about the products and is focused on getting you what you need more than just making a quick sell. If you need anything bathroom related than ask for Natalie, she was also amazing at her job. Price wise, Harvey Norman actually price match and beat so if you shop around and know your products they are a one stop shop."

"Great outcome for purchase of new oven. Shopping with specific brand in mind but extremely helpful, knowledgeable but not pushy Erich showed us an oven priced slightly higher but so much more value for money. No pressure from sales person and also really appreciated his competency in completing the transaction efficiently, detailing the process & now just awaiting the delivery next week of new oven!"

"Very disappointed. Bought a bed base for my daughter. First the sales said the double base come with 4 drawers. After paid I notice the receipt said 3 drawers. So we had to change to something else that has 4 drawers. Since it was a change so the lady did not even bother to give good discount for me for the new bed base. I choose this new base because she said it was on stock. When it arrived the drawer had a crack on the wood and the base can’t be installed. Tried to email and called the store so many times and at the end they finally replied saying it is on order. It’s been a week. No news. And my daughter has been sleeping on the sofa for 1 week in the cold winter."

"Beautifully laid out complex. Lots of displays. I was looking at bathrooms. Huge range. From a tiny budget to luxury , they’ve got the lot."