Maroubra Medical & Dental Centre 812 Anzac Parade, Maroubra, New South Wales 2035

"This center does not care for patient welfare. They make appointments for you and make you wait forin an hour when the doctor isn't in the centre and don't tell you about it. You have to ask and they say it is not there fault forr booking appointments when doctor is not in. Only after you ask why there is no one coming in and out that you are asked to wait and wait....then give you an option if you want to see someone else."

"A shout out to the medical reception staff member, Samson, who is an absolute star when it comes to customer service and a credit to Maroubra Medical & Dental Centre. Whilst in the busy waiting area this afternoon, I witnessed Samson deal with a large number and a variety of patients (not all easy personalities). Samson treated the patients equally with kindness and respect and was extremely helpful in finding times for scheduling appointments and assisting patients with their many Medicare rebate process/questions. Very efficient and welcoming and warm service from Samson."

"I booked immunisations for my 2 month old baby under the advice from reception that I would get a full rebate. Ended up being charged $50 out of pocket just to be escorted to the nurse to get my baby immunised. The doctor didn't do anything and charged me $50 for it... On the receipt they gave me the amount is not broken down by fee and this extra charge. Only found out after numerous attempts calling reception. I was given an apology and told "the doctor can charge whatever they want" I'd give zero stars if it were possible."

"Absolute joke. Receptionist unbelievably rude. Left waiting while she was on the phone, then someone else had been waiting for a while, so had to see them. When finally got to speak to her, was not happy, she claimed she felt that she was about to be attacked. I said should I cancel the appointment and you can tell the doctor it was because of you, she said yes. Manager apparently just believes anything, the receptionist told her I was rude. All that was said was when she asked if I had been there before, I said: " Shouldn't you have a record of that?" That is enough for this person to be allowed to try to cover her laziness and incompetence. The management is pathetic."

"Shame on the incompetent management for allowing such a despicable receptionist to be the first point of contact for patients. Real shame given how brilliant the medical staff are. Receptionist is completely unprofessional and provided incorrect information resulting in a patient being unable to receive advised care. Management are aware of this individuals incompetence. It’s entirely bewildering how this individual remains in employment. Particularly when intended to be dealing with often vulnerable people. In summary - this is shameful."