City West Specialist Day Hospital 30 Mons Road, Westmead, New South Wales 2145

"I would admit that I was paranoid to go to this day surgery after reading some reviews but I’m glad I chose this surgery . We just had the best experience here from the moment we walked in till we walked out of here. Friendly and welcoming staff at the front desk. Caring and cheerful nurses in the care and not just this but they made sure they checked on us after a few days of surgery to make sure we were fine. Filling out admission form was just so convenient and easy that I did it all in my own comfort in few simple clicks. Thanks team city west specialist!"

"A big thank you to the Admin staff, nurses and doctors. I had my procedure today and they were all very accommodating and made me feel very comfortable. Thank you again :)"

"The surgery went well. The recovery room is worse than public hospital. The nurse was so bothered when I asked for a glass of extra water. I am absolutely shocked at the amount of money they take and can’t provide the basic of human care. Forget about it being luxury. They can staff more nurses. Absolutely terrible."

"Rude manner staff and massive organization. They sent me one text outstanding payment without any information (No email, mail, phone call) After 4 months I finished treatment How can I recognize my payment without notice? When I called them, they didn’t explain anything, only zero in on payment with terrible manner. I know nowadays hospital is same as retail shop. However retail shop at least they give you receipt with description. They just want to do payment without information"

"While the staff working in the hospital is nice, this feedback is about the management issues. 1) Even when they mentioned, 2 escorts should be present for kids below 10, only one parent is actually allowed in the hospital. Even when we requested to allow both parents due to some health conditions, the request was denied. 2) They do not have any proper seating arrangements for Parents/escorts. We were asked to wait outside the hospital in the winter morning (7am). People are requested to wait in the cars or outside hospital and they would call back. With such a large reception area, they can easily manage more seating arrangements keeping social distancing in mind. There is no shade/protection from sun or chilly winds for anyone waiting outside. 3) Staff rushed us out of the hospital even when the child was disturbed/crying continuously. They mentioned treatment is over, you "must" go home. After anaesthesia, kids should get some time to get back in senses if they are disturbed. We spent nearly 40 min calming our daughter inside the car, before we could start."