Qscan Radiology Clinics Chatswood 13 Spring Street, Chatswood, New South Wales 2067

"I’d like to say a big thank you to the entire team at the QScan Chatswood. I had a knee injury causing ++ pain, severe swelling and bruising. I was promptly offered an urgent MRI in the early afternoon of 14/8/23. The entire reception there was very helpful and friendly despite some of the receptionists were still new on the job. The young radiographer ( fair skinned Caucasian lady) was very professional , thorough and caring during the entire scan process. I also greatly appreciated their highly efficient and organised front desk for ensuring the final report being sent to me and my GP! I will have no hesitation to attend this branch again if the need arise in the future."

"I do not understand the bad reviews for Qscan Chatswood. I just had an MRI done there and the whole process was seamless. I initially tried to phone to book in my appointment but it rang out, I can understand why too as they are so so busy at reception, but I filled in the online request form and someone got in contact with me very quickly. I went in today 20 minutes before my appointment as requested, filled out some standard mandatory paperwork and then was taken straight through to get ready for the MRI. It was so so easy. A big thank you to the ladies at reception and to the lady that performed my MRI, I do apologise as I didn't get their names but they were all fabulous!"

"I don’t think they are the most thorough scanning place. Had an internal ultrasound which I’ve had done before and took 15-20 minutes. This only took 5 minutes. Yes for me it was bulk billed which probably explains the lack of care but so were the others."

"This place is really disorganised. I had an internal ultrasound last week. I was told to book in with a doctor Tuesday/Wednesday for the results. Considering I had the internal ultrasound on Friday, this is ample time. The doctor still has not received the results of the internal ultrasound."

"I had a radiology appointment at this clinic, and although there were a few issues, I appreciate the effort put in by the Mandarin-speaking receptionist to confirm my information. Despite a long conversation, nothing was resolved, but the receptionist remained patient throughout. However, I was disappointed to hear that most of the staff were untrained, and the senior receptionist was the only one who could assist me. I had to wait for my appointment, despite arriving early at 8:40 am for my 9:15 am appointment. It was frustrating when I had already asked one of their members if I needed to send the authorization letter again, since they should have already received it earlier yesterday morning, but was only told to sit and wait. She wouldn't even let me provide additional information if needed. I also want to give special thanks to the radiology technicians who were very helpful, and the scanning process went smoothly. Overall, while I appreciate the effort put in by the senior and the Mandarin-speaking receptionist and the radiology technicians, I think it's important for the clinic to train their staff properly to avoid these types of frustrating experiences for their patients. The 5-star rating is for the hardworking senior receptionist who handled this situation well, and I'm grateful for her assistance."