Chemist Warehouse Fairfield VIC

"The service is great here, pretty helpful and friendly staff member!"

"Not helpful at all. Going to Terry White down the road now. They close 15 minutes early every day and don’t care when you ask them why they are closing early."

"A poor experience using the Electronic Prescription Service. Details filled in, was told they didn’t receive the details and then had to line up for about 10 minutes to order the script and now I am told to wait further. I fail to see how their issue using their systems should become my issue and thereby inconvenience me. If you’re offering a service as a convenience through using a mobile device, you should ensure it functions properly."

"Continuous shocking service. Nothing changes. Staff are not trained and Nurse Ratched (over middle aged, glasses and long hair) needs to go! She is rude to customers and her own staff and continuously screamed like a banshee to wanting to know if products had arrived. I was standing in a section for a while. 3 staff members walked by and not one asked if I needed assistance. I finally decided and walked to the counter where 4 staff members were standing around doing nothing. I asked about the product I was holding and was told by all these staff members, 'I don't know, ask (name of staff member)'. Repeated x 4. I said don't worry as I didn't want my time wasted, got what I needed and left. NEVER AGAIN. Train your staff and employ those that want to work. I'd rather sit in peak hour traffic than visit your store again."

"This is usually my local chemist but today I left shocked and dissapointed. I needed to fill a script to get medication that I need daily for my chronic illness, unfortunately the script had expired, so I asked if it was possible to get an emergency supply. The woman said no so I told her that without the medication I'll become unwell. She then had the nerve to tell me again not only that I couldn't get an emergency supply but to go to hospital if I become unwell. A pharmacist who would rather a patient end up in hospital than give them two days worth of medication should not be a pharmacist in my opinion. I can only access this medication through my cardiologist who is currently on break for the holidays. I have been able to get emergency supplies in the past so I don't know why this time was any different. Thankfully I went home and found a more up to date script and the other woman at the pharmacy counter was friendly and helpful. But I have never in my life experienced customer service so bad that I have been personally offended to the point of near tears. No one should be treated as less than humn, especially in a medical setting."