Coburg UFS Pharmacy at Pentridge

"Unfortunately, I have experienced poor service on most occasions that I go into the pharmacy, which is weekly (to pick up my Webster packs). The majority of the staff are not aware of what to do with my Webster packs and the reason I was given was, “the weekend staff don’t know what the weekday staff do.” They constantly ask me to call Ted, I simply don’t understand why the staff don’t know what to do, as he knows that I pick up my Webster packs on weekends. When advising last weekend that I was going to stop my Webster packs and go elsewhere, the staff member said, “you’re the only one who has a problem.” Clearly, the 3.5 star rating explains that there are other people that have a problem. Furthermore, there was an incident where one of my tablets was missing from my Webster Pack. There was no apology or no replacement tablet. I spend between $160-$200 p/m on medication and I have been to many pharmacies over the years, but I have never experienced service like this. I could write another 10 lines regarding what I have experienced in this pharmacy. It’s fine if you need to pick up something quickly, but I would not recommend them if you need Webster Packs or regular medication."

"This pharmacy consistently charges upwards of $4-$5 more for standard scripts. Even with a membership their prices are more than other chemists (and I’m not talking about the chemist warehouses). Disappointing"

"Pharmacist Steven has denied a young female customer the morning after pill in front of me for what can only be described as his personal agenda. It felt strongly sexist, elitist and furthermore he seemed to have taken pride in his actions. I know how uncomfortable this process can be for women even when they aren’t being denied, he should really know better. I felt so distressed by his attitude and unwillingness to help the young lady that I needed to ask his name to spread awareness. DO NOT support this pharmacy. At least not while the self-righteous, rude and unprofessional Steven works here. Shame on him. I will never return."

"I came in a few days ago after my visit from the GP's next door, it was my first time with my mother and they were so helpful. The assistant asked her to become and member of course we said yes just because of her service she was extremely helpful & sweet its a shame I didn't catch her name but next time we come in hopefully I see her to catch her name, as this will be my regular pharmacy from now on. My mother also asked the pharmacist a few questions and he was very helpful and polite. It also opens 'til late so it's really convenient as I finish work late. It was very clean also thanks for your help I will be back with my mothers scripts. And I really can't ask for more."