Coles Endeavour Hills Matthew Flinders Avenue, Endeavour Hills, Victoria 3802

"The aisles are too long and you can't walk through the centre anymore which is annoying."

"I am writing to express my deep disappointment and utter dismay with the deplorable incident that occurred at your store recently. I experienced appalling customer service that involved the use of racial slurs and mockery of my disabled brother. While I must acknowledge the kindness displayed by some of the FEMALE staff members, it is essential to address the severe issues that tarnished my overall experience. First and foremost, I must commend the girls working at your store for their professionalism and kindness. They were courteous and helpful throughout my shopping experience, and their positive attitudes made a significant difference in my perception of your establishment. However, my satisfaction was shattered when a group of employees, who I can only assume are not representative of your entire staff, demonstrated shocking behavior towards my family. While we were shopping, a few employees made derogatory racial comments directed at me, which were not only offensive but also wholly unacceptable in any setting, let alone a professional establishment such as Coles. The situation took an even darker turn when they cruelly mocked my disabled brother. Their laughter at his expense was hurtful, deeply insensitive, and demonstrated a complete lack of empathy or understanding of the challenges faced by disabled individuals and their families. As a loyal customer of Coles, I am appalled by this incident and the damaging impact it has had on my family. Such behavior not only violates basic human decency but also goes against the principles of equality and respect that any business should uphold. I find it deeply concerning that such individuals are allowed to represent your brand, tarnishing the reputation of an otherwise reputable supermarket. I implore you to take immediate action to address this matter appropriately. I expect a thorough investigation into the incident and a clear explanation of the steps you will take to ensure that such disgraceful behavior is eradicated from your store. I also urge you to provide sensitivity training to all your staff members to foster an inclusive and respectful environment for both customers and employees alike. Additionally, I believe it is crucial to offer a sincere and unreserved apology to my family, particularly to my brother, who was subjected to such hurtful treatment. Your apology should not merely be a formality but a genuine commitment to rectify the situation and create an atmosphere of inclusivity and compassion."

"The supermarket offers a variety of products ranging from fresh produce to packaged goods, household items, meats, and more. Coles has made shopping for goods easy by providing an online shopping service where customers can order their goods online, and the products are delivered right to their doorsteps. The store also has a wide range of services such as a bakery, butchery, and deli selection that offers fresh meat, cheese, and other gourmet items. Coles Endeavour Hills supermarket is open seven days a week, and the opening hours are from 6:00 am to 10:00 pm. Additionally, the store offers different promotions and discounts, so customers can shop for their favorite products at reasonable prices. The store also cares about the environment and has implemented several measures to reduce their environmental footprint, such as donating unsold food to charities and feeding animals instead of wasting them. In conclusion, Coles Endeavour Hills supermarket is a one-stop-shop for all your grocery and household needs. The store offers a vast selection of quality products, and it's open seven days a week."

"On Tuesday, they only had maple streaky bacon. On Wednesday, they only had Australian made streaky bacon at $16kg, so I purchased 1/2 kg and later found out it in fact was maple. On Thursday morning, I rang to speak with the store manager Muhammad who denied they changed the labels. When I entered the store to get a refund, I noticed that now the streaky maple bacon was $25kg and the non streaky middle bacon was $16kg. As I explained to Muhammad the potential health risks to a diabetic with incorrect labelling, he continued to deny they changed labels, then suddenly took a step back, placed his hand up, told me to take a step back as if he's been threatened, grabbed the wrapped bacon to return, told me to stop filming and called security. Security viewed the footage of Muhammad's gaslighting escalating performance and told me to report him to head office. After 25 years of shopping there, I've never seen such appalling dishonest behaviour from a manager of a store, who could of just admitted that a clear error was made."