Coles Bacchus Marsh

"Some great staff at this store especially Sue, she's very dedicated to her job."

"On Thursday the 6th of April I decided to access one of the local Coles located in Bacchus Marsh to do some last-minute shopping before the Easter Break.While doing the shopping, I decided to pass through the Deli to order some salmon. Before the attendant could attend to me, I had a wait for some time whilst she engaged in some personal conversations with what appeared to be family members for some time. I didn’t particularly mind as I thought we are all human and occasionally we run into people we know and there’s no harm engaging in a word or two with them. However, it is also quite courteous to apologise for the time I had to wait whilst waiting for her to wrap up her conversation with her family. Afterwards, I asked for a kilo of salmon. The attendant did not provide me with an opportunity to tell her what specific parts of the salmon that I was after before placing it in a bag. I was not impressed by this as one should afford people the opportunity to explain what exactly they want. She went on to pack the meat, at this point I noticed that I was being given the smallest portions of this salmon before asking the lady if I could swap two of the portions for big ones. She got annoyed and started rolling her eyes as she served me. This made me feel uncomfortable as I believe everyone is entitled to clearly express what they want. Especially considering the cost of salmon. Why pay so much if you are not going to get the value of your money. The rolling for eyes as she asked me to show her the pieces of salmon I was after. With the last piece she said with a condescending tone that, that part of salmon was called the tale. Which I thought was unnecessary as one could not identify those parts given how they were cut up. We have been showing in this Coles and we have not experienced anything of this nature before. However, I feel that there is need for the customer service attendant in question to be spoken to, as such treatment is unpleasant and lacks professionalism. I have lodged a formal complaint to prevent that staff member from exhibiting similar behaviours to other people in the future. I am awaiting to hear back from them"

"I came here last week and I could not find a product on the shelves. I asked a lovely girl who was stocking shelves nearby for help and she was able to direct me in the right way. Great service from this location!!!"

"Never stocked and if it is stocked it's hard to locate because it's constantly changing, especially their fruit and veg. And to top it off the floor staff are rude and obnoxious at best. The only thing going for it is its checkout staff ~ most of them anyway"