Sydney Passport Office Elizabeth Street, Surry Hills, New South Wales 2010

"We were there on 20/03/2023 we were going on a cruise and my passport would have been out of date coming back into the country. So we made a mad dash to taxation office they said they would try and renew it but did not promise anything. I am writing to say how wonderful all the staff were there they kept checking all the time to see how far it had progressed so nice to us and we were totally stressed. Then the news came through all done everyone was clapping they are the nicest group of people I should have written this a long time ago sorry for that but I just want to give you all a big thank you amazing people xx"

"Nicely designed. Professional. Very functionable. Staff very helpful. And there were 'runners' who worked the queue and room to guide and help. I arrived with no appointment for an Apostille and found everybody very helpful. Without an appointment you need to bring some time, but you get it done. If you arrive before 8.30am, you have to queue outside, but since it was cold, we queued in the lobby. the first person arrived at 7.30am and by 8.30 when it opens, there were about 12 people queuing, so not too bad. They then take you up in groups of 5-6."

"Quick and smooth collection Application Date - Last week of Aug Passport ready for collection - 28 Oct I had to call the support center twice and the team escalated the request. Happy with the overall experience considering the volume of apps in last few months."

"To be clear, the 1 star has nothing to do with the staff, they were amazing under the circumstances, it's a review of the system itself which is fundamentally broken. I waited 13 hours in the rain to be told to come back 48 hours later and wait another 5 hours! This was after waiting 4½ months for the passport to come through and we were travelling in 4 days time. Again, the staff were amazing but just massively underfunded and under-resourced. Get your applications in early people!"

"The passport office is currently inundated with applications. Despite this their staff have been friendly and helpful when you can get a hold of them. Having visited recently I arrived at 630am to line up in the enquiry line. There was about 50 people in front. By the time they opened at 830am there was about about 50 people behind. Once the line started moving, it was actually very effective. By 930am I was served and my passport was put into the priority pile to be actioned. By that afternoon at 4pm, I received an email to pick up my passport. My advice would be - if you aren’t urgently travelling (like tomorrow or the day after) but want to speak to someone at the passport office - come by later in the day as the queue subsides."