Charles Jewellers Roselands Drive, Roselands, New South Wales 2196

"Charles did a wonderful job of custom making our wedding bands for us. We custom ordered 2 rings and he designed them from scratch using heirloom stones and inspiration pictures. I had one minor issue when one of my stones dropped out and when I took it back in with a replacement stone, Charles was generous in repairing quickly. We appreciated his professionalism and are delighted he could craft custom designed rings for us within about a months’ time!"

"Stole Ruby off my mother and told her to go to the police. He is. Professional theif!!!"

"Charles strives to get the job done nicely and at a decent price if you are unsure about something, give him a call as he has to buy supplies to make his jewellery. He doesn't stand around all day waiting for you...use your sense people...I have had positive experiences with my jewellery repairs."

"I went in for a repair of a twisted necklace. What a gentleman! Excellent service, the repair was finished in less than an hour and I was very happy with the cost. I'd recommend coming to see Charles for your repairs!"

"The service here is disgraceful. Two months ago I gave Mr Charles, the owner, two silver rings to be quoted for repair. He told me he would see if he could fix them as they appeared difficult to fix, and would call me to let me know how much he would quote them for repair. About a month later I still hadn’t heard back so I went back in to the store. Charles said he hadn’t managed to quote them yet, blamed his staff for not having called me, and said that he need another 2-3 weeks to quote the repair. In good faith I left the rings with him again to be quoted for repairs. A month or so passed again, and I still hadn’t heard back from Charles or any of his staff. I went in today to pick up my rings. Charles was very rude and unapologetic for having my rings for so long, unquoted. He gave me the same excuse that they are very hard to fix. I complained that I was unhappy that my rings were kept for so long without being given the courtesy of a phone call to update me on the matter and that I had to return a third time, with my baby, only to be disregarded and spoken to rudely. He eventually returned my rings when I asked for them, but the silver broken pieces were missing. When I asked him for my silver pieces he said I didn’t need them. I demanded for the pieces to be returned to me, at this point I was very upset as you can imagine. Charles said he didn’t have them and would need to look for them. He said we was going to call security on me as I was complaining too loudly. Charles was rude to me, told me I “must be having a bad day” as I was apparently “not being a nice lady”. He was insulting and rude. I was about to call the police when I realised my bag was missing. As I was frantically looking for my bag Charles stood at the entry to the shop and stopped me from leaving to look for my bag. He said “do not leave the shop, don’t go anywhere” and he stood in my way. I walked past him and went to the last shop i was in and thankfully my bag was there. When I returned to the shop Charles said that I had accused him of stealing my bag. No such accusation was ever made. I simply wanted my rings returned in their entirety. He did not return the missing pieces to me. At that point I was so upset and my baby was crying that I had to leave the premises. Charles is rude, condescending, unprofessional, unreliable. I trusted him with my rings which are very sentimental, which he promised to quote for repair, and in the end I walked away with less than what I walked in with and spoken to rudely on top. He also wanted to take the rings back off me and said he wanted to take a photo of them because he didn’t trust me. Is this guy for real? That’s how he treats honest customers. He ‘loses’ your jewellery, provides no apology, takes no responsibility and blames you on top."