Shiels Jewellers Gilchrist Drive, Campbelltown, New South Wales 2560

"Honestly could not recommend Shiels highly enough, especially the wonderful Sarah at Macarthur Square! While shopping for an engagement ring, Sarah was lovely and kind, knowledgeable and never pushy. She went above and beyond to make sure I had the ring of my dreams, in record time. My partner proposed the week before I was heading overseas for work (great timing right? Haha) and we went shopping for the perfect ring, conscious that with tiny hands, it was unlikely to be able to get one before leaving. We explored around a number of stores, and while looking in the window at Shiels, were approached by a friendly sales lady, Sarah. She asked questions around what we were looking for and fully understood the mission, showing us a few options that met the criteria. I was immediately in love with one of them, but hadn't been to all the jewellers yet to make sure we'd seen all options, and Sarah openly encouraged us to look around, as she knew it was more important for us to know we had found the perfect ring, than it was for her to get a sale. Nothing quite compared to the ring at Shiels, both in design, quality and in price, however we knew it would need to get ordered in and take a couple of weeks and an alternative jeweller had a similar ring that they could have resized before I was due to travel. Whilst the ring was not quite as perfect as the one from Shiels, it was a major selling point. But we went back to Shiels for one last look at the ring and explained out conundrum to Sarah and that we were stuck on a decision between the two. Sarah knew how much I loved the ring and so without hesitation she tells us to come with her and walks us through the shopping centre with the ring to another jeweller she knew personally, where they were able to organise for the ring to be resized by the next afternoon! We were thrilled! Needless to say we were sold, and as we finalised the purchase, Sarah was just a delight. She was so friendly and so invested in helping us make the experience perfect. A massive shout out also to the lovely manager Misty, who gave us the care plan for free, on top of a great discount we already got from a sale that was happening that week. When I picked up the ring the next day I went back to show Sarah, and could see the genuine joy she felt for us and knowing she played such a pivotal role in it. We're so grateful to you Sarah! You're a one of a kind sales representative and just a beautiful human and we couldn't recommend you more highly!"

"I Absolutely love the service Maria has presented to both me and my mum and the beautiful smile she welcomed us,100% coming back to Shiels. God bless her and the wonderful workers of Shiels.❤️"

"Sarah was such a kind helpful person made me feel comfortable spending a big amount on a necklace. I’m absolutely in love with my chain, so much that Iv bought mum in to get a new chain too. Thanks so much for everything"

"People beware if I could give 0 stars I would Absolute terrible quality jewellery I purchased a necklace 9k solid gold from this shop for $900 after wearing the chain for less than 3 months black started forming on the links of the chain with a rainbow tinge through the black. I went into the store to complain about this and asked for a refund they proceeded to advise me that it just needed to be cleaned and it was my skin that caused this So I gave them the chain to clean and patiently waited in the store. The store was unable to successfully clean the chain and asked if they could send the chain away for assessment after waiting 3 weeks the store contacted me and advised me that the chain was in perfect condition and it just needed to be cleaned. Why sell a cleaning package with the product if it needs to be sent away to be cleaned gold should not do this and to make matters worse they even tried to sell me a cleaning solution and advised me to clean my chain every 2 weeks so this would not happen again. I will be taking this to fair trading"

"MacArthur square store. Sarah has treated us each visit with kind friendly second to none customer service. Looked after us on price and had our best interest at heart. Have dealt with Misty also in the past and the other staff have always been 10/10 in their customer service."