JN Luxury Nails Clyde, Victoria 3978

"I wish I could give a 0 star rating as they don’t even deserve 1. Horrible experience. I went in Thursday last week 10th August to get acrylic refills + shellac. First of all, all staff had 0 customer service skills to the point where they were rude. One staff member sat next to the one doing my nails and they were talking the whole time, and the technician doing my nails kept stopping the service to talk to her and respond with hand gestures. The shellac paint was done so poorly that it started to chip off from day 2 after the service was done. Now under 1 week later, the shellac from most of the nails has peeled considerably (see pics). I asked for 3 coats as it is a black colour and I wanted it completely black, usually there is no problem with this. I was responded to in a very rude way when I asked very nicely for 3 coats, I always normally get 3 coats, and it ended in them not doing a 3rd coat despite me wanting it, they flat out refused. There was no care taken to the filing of the nails either. My nails are all an uneven shape. When I paid, there was absolutely no “thank you” or “goodbye” from the staff. They just took my money and turned their back. I will also add that despite the way I was treated, I did not respond or retaliate rudely at all. Regretting it now, I just sat and put up with it. Please avoid at all costs."

"Attended on Sunday 2nd April, there was a man there that I’ve never seen there before. He wrapped my nails to remove the sns and left it on for about 25 mins before he came back to me, he drilled off what was left then cut off all of my natural nails. He then glued the tips on. He cut the tips with scissors rather than the clippers and I felt like he was going to rip the tips off, as well as my own nails, what was left of them!!!He started to drill the nails down and burnt me several times, no apologies, just carried on. Then the powder dipping started, what a mess, I felt like crying. He spoke to one of the other girls in his own language then walked off, she came over and said she would finish my nails. She filed the sns off that he had applied and eventually finished my nails. It was the worst experience I have ever gone through at a nail bar, there was no sorry or no discount offered. I won’t be going back there again."

"I like having my pedicure done here because the ladies always do a great job and they take care to do the nails properly and they don’t use the power tools which I much prefer! Friendly and professional service every-time I come here"

"Not very happy with acrylic shellac they did for me. I chose a french style and I notice there’s visible dirt like fluff in the nails and noticed that the next day the sides were starting to open up like they’re about to come off. The lady wasn’t gentle with my fingers either and didn’t really listen to what I wanted. I don’t think I’ll be coming back."

"Very pleased with my first visit here. Will be going back again! Had my old tips removed and got a manicure and French SNS with tips done for $67, which is much cheaper than other places have charged me in the past. The ladies were very attentive and particular about making sure the shape and finish of my nails was perfect. Thankyou keep up the great service :)"